Paul
Collected on:
This would be minus 5* if it was an option
This review is for a different branch.
I'll keep it brief and factual:
Zero communication for numerous months (phone calls and emails) made by multiple family members. DMA only replied when a formal complaint was submitted. At the beginning of 2024.
No inventory taken for probate (house contents) only by family members
No questions answered or responded to for months on end (again, until a formal complaint was made) still awaiting answers.
Sentimental items missing ("misplaced" whilst in DMA Law's care and located after it came to light they hadn't been logged properly - some still unaccounted for. These are my grandmother's personal belongings being treat this way!!!!!!
The first piece of formal correspondence (and only form or correspondence for some of us) to beneficiaries was emailed out this week. Almost 2 years on and the date of death was inaccurate by 2 months. VERY INSENSITIVE..... You would think that probate being of such a sensitive nature would have been checked over before sending out (especially during an ongoing formal complaint)
Basically, this should have been sorted promptly (a simple, modest estate with a clear Will) which my late grandmother entrusted to DMA to remove stress from the family - quite the opposite has happened here. Very poor, lack of compassion and lack of attention to detail.
I would never use this firm again or recommend.
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