This review is for a different branch.
Previously, we used the firm in relation to storing the deeds for our house and rewriting our wills.
On this occasion, my husband had died and although all other bank accounts , direct debits etc transferred relatively simply, NS&I insisted that a certificate of confirmation was necessary in order to pay the amount of my husbands premium bonds and any prizes into my account, despite the fact that they already had our marriage certificate, my husbands death certificate and a copy of the will naming me as executor and ole inheritor. Lesley acted on behalf of the firm. She was understanding, efficient and gave clear instructions at each stage about information needed in the paperwork. Any questions I had were answered swiftly by email. All transactions are now complete.