Donna
Collected on:
Gave wrong completion figures TWICE
I was recommended Gorvins to deal with our remortgage of our property from my mortgage broker/
They was swift with their responses and the process moved at a timely manner.
However on the day of completion i had still not received an updated completion statement showing the correct amounts of borrowing.
Eventually this was received and i agreed to complete based upon a overpayment figure being paid to myself once funds were received so i could consolidate debts.( after all this was the purpose of the remortgage)
Cut to the chase the figures on the completion statement were wrongly provided to me meaning the figure i received was less than i had agreed to.
When i went back to the solicitor to query this she advised that this amount would be coming from the new mortgage company direct after completion.
When i spoke to the mortgage broker they advised that there was no further funds being released to me and it was infact Gorvins completion statement that was wrong. not something you expect from a solicitors that are being paid in excess of £1000.
So not only did Gorvins advise me of the wrong figures on the completion statement, they also further advised me incorrectly that it was coming from the mortgage company direct.
I have since sent this complaint to the Partner at Gorvins who offered me reimbursement of the £24 TT fee. Which is a complete insult being that the amount i am down is over 10 times that amount.
Gorvins made sure their fee was taken correctly BTW!!!!!
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