Gorvins Residential Llp

I was recommended Gorvins to deal with our remortgage of our property from my mortgage broker/

They was swift with their responses and the process moved at a timely manner.

However on the day of completion i had still not received an updated completion statement showing the correct amounts of borrowing.

Eventually this was received and i agreed to complete based upon a overpayment figure being paid to myself once funds were received so i could consolidate debts.( after all this was the purpose of the remortgage)

Cut to the chase the figures on the completion statement were wrongly provided to me meaning the figure i received was less than i had agreed to.

When i went back to the solicitor to query this she advised that this amount would be coming from the new mortgage company direct after completion.

When i spoke to the mortgage broker they advised that there was no further funds being released to me and it was infact Gorvins completion statement that was wrong. not something you expect from a solicitors that are being paid in excess of £1000.

So not only did Gorvins advise me of the wrong figures on the completion statement, they also further advised me incorrectly that it was coming from the mortgage company direct.

I have since sent this complaint to the Partner at Gorvins who offered me reimbursement of the £24 TT fee. Which is a complete insult being that the amount i am down is over 10 times that amount.

Gorvins made sure their fee was taken correctly BTW!!!!!

I used to chase them but never got timely reply or even an update of what is going on. I had to extend my rental for a month due to their delay and non responsive services.

PLEASE READ I was recommend this company via Simply Lending Solutions Limited from the start I had a bad feeling however because they came recommend I trusted them after nearly 3 months 4 different people and over £1000 spent they sent me an app from another company requesting my entire families banking details. When I questioned them why at the stage of sending my contracts saying I was legally obliged to buy the property and I was worried it was a possibly not genuine they made it impossible to contine for example asking for my parents bank statements and proof of their address signed by a solicitor (even though they were not buying the property) then ceased contact so I'm thousands down with no property at the end PLEASE AVOID

Really poor service from these, waiting weeks at a time for replies, with the estate agents sending several requests for updates also. Shocking communication from gorvins. I'm months into a straight forward no chain purchase with no sign of resolution any time soon.

The only communication from them was to receive documents over their app. Our solicitor Danielle refused to answer simple questions made over email and was never available over the phone. We felt completely left out and lost. This is the worst customer experience I ever had

My solicitor Kimiya Khezri was very professional and so useful understand difficult circumstances due to my unusual occupation. Everything was handled very quickly and to a very high standard.

Be very careful with this company. the were instructed on a house I was going to buy, unfortunately I had to pull out after the survey showed some serious issues!

The problem was at the stage of closing the file. They wrote to me to say before we can close your file, we need to return £ funds to you. Great you might think, so it happened and I thought it was the end of it.

Only for some time later for them to contact you and demand you pay them money because you owe them £ and they cannot close your file until they receive the funds. An amount that changes a few weeks after that.

Seems suspect to me and not very trustful. But then they threaten legal action when you question it. So leaves you little choice if you do not want the hassle of that.

Would never use again!