Gorvins Residential Llp

Beyond frustrating experience. I would not recommend them. They ignore you until the very last minute when they wake up and start asking for documents they missed. Their app serves no purpose and not updated by them so you never truly know where things are at. Exchange of contracts and completion date had to be the same day, and was postponed because of their incompetence and lack of care. We had to chase so many times and what is worse is that we NEVER throughout this whole process spoke with our surveyor - she never picked up the phone or called us back. We had the estate agent calling us in panic because neither them or the other party's surveyor could get hold of her. She totally oversaw the fact that part of our deposit was coming from abroad (although she had this info for MONTHS) and the day before supposed exchange of contracts she was asking us paperwork and identity checks for our family abroad - causing incredible stress. I also need to highlight the fact that none of our questions or concerns were ever answered. Absolutely frustrating through and through, I think they are just taking too many clients in and they do everything last minute because they have no choice.

I am afraid the service I got is absolutely not satisfactory. We agreed a price at the beginning and confirmed with email. But later I was charged more, I emailed Rob, the team leader, but did not recieve any reply. The purchase was dragged on for almost a year. I have to wait for weeks before Maisie, the solicitor, replied every email. Maisie also tended to ignore my request. I asked a change of solicitor later, so for three months, Natasha was my contact. But there was no progress at all, every time I was told they would contact the seller and update me. After a few month, without any notice, Natasha stopped answering my email and Maisie came back although I requested that she should be removed from my case since she did not reply my email. I had to contact the estate agent and seller myself and tried to push the purchase. The purchase was dragged on forever and I found it was really difficult to get anything from them. I requested documents and emailed with my questions, all of them ignored. Only later, Maisie was on holiday and someone else stepped in, these questions were answered. I emailed Rob the team leader about my disappoitment again, but received no reply. So if you want to drag your purchase for a year, be ignored and charged more than agreed, choose them.

Used their residential service following a recommendation from my broker.
Issues included not answering questions I would ask, errors on documents (wrong stamp duty and sale price) and not sending an amended version when initially highlighted only for once I requested specifically for a new document. Never answered the phone with their name or stating Gorvins. App didn’t work which meant I received documents 3 weeks weeks, by which point they threatened to close my case because I hadn’t completed the app documents I wasn’t aware of. I requested a review by their manager, over 16 weeks later I hadn’t heard back from this review - supposedly this took place - no evidence of this.

When my case had been closed I decided to flag this to the lead partner of the team I dealt with, which was passed on to who I imagine is a complaints manager. Response, which included a “full review” of my case, was in 51 minutes and essentially dismissed each of my complaints - he even suggested that the reason they threatened to close my case was because I was incapable of reading all the documents properly as they included requirement to make a payment. As noted above, the app had issues and I was not able to access documents properly which included the document requesting payment.

In all, EXTREMELY poor service and no point raising a complaint as they just deny everything.

Completed on a probate property last week. As usual the service received by Kerry Sharples was excellent. This was the 8th transaction using Kerry as I now won’t use anyone else. Thanks