This review is for a different branch.
My father's funeral was arranged by the Co-op, who conspired with my sister, who lacks proof of being my dad's child, against me. They attached his funeral cost to the full probate, despite my dad having sufficient funds in his account to cover it. Once they realized they needed my involvement, their plan with my two younger siblings fell apart. Although I was unhappy, I have previous experience with probate from handling my mother’s funeral, so I knew the procedure.
The correct process is to arrange the funeral, present the cost to the bank, and have it paid from the deceased’s account, provided there are sufficient funds, which my father had. The service offered initially was for those without immediate funds to cover funeral costs.
When my siblings' plan failed, they had to rely on me to initiate probate. Despite my displeasure, I wanted to resolve everything and avoid the trauma of my mother's funeral and probate. I continued with the Co-op but requested a new case handler. Throughout the process, I felt their treatment was biased, seemingly favoring my siblings and their interests without my authorization. This bias likely benefited the Co-op financially.
I consistently voiced my concerns to the Co-op, but I never felt genuine empathy from them. This became evident when I decided against selling my dad’s home through them and suggested they take the funeral and probate costs from my dad's account, which had sufficient funds. They refused and demanded upfront payment unless I sold the home through them. They are holding me at ransom, using the HMRC code which I cannot access.
The Co-op are rogue bullies preying on vulnerable individuals in desperate situations. They conspired with my siblings against me, failing to advise them on the best options for my dad’s estate. My father had six children and left no will.