Orlando
Collected on:
Long delays, poor legal advice, dismissive culture.
Too much to explain but a lengthy stressful experience and we changed to other solicitors who were excellent. Poor legal advice and had we taken it would have either lost our new home or entered into an unprotected legal contract. Weeks without them responding despite emails, telephone calls and office visit. Amanda Buttress and other office staff were defensive, dismissive and rude about us and the vendors and other professionals linked to vendors. They close ranks (Complaints Dept. won’t speak to you on the phone) and not interested in problem solving. They would rather end contract and lose money than work towards solution. Avoid. The sign of a good service is not when an individual does a good job but what happens when there is a problem.
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