Matter Type:
Residential Conveyancing
Suzanne
Collected on:
Poor
We have had an ongoing situation with Hegarty for 2 years now with regards to the 'Freehold' of our property. Hegarty's have been excruciatingly slow to respond and to fix this mistake that their team made by not checking fully before sending out the deeds. The last update they helpfully told me 'it is quite expensive so we are going to contact the original seller solicitors to get some of the money back' it has nothing to do with them, so this is a wasted exercise. To be honest I just want this all sorted and I am passed the point of caring about how much money they claw back for their error. In my last email I made it clear that I had had enough and that I would like more communication and was willing to be a bit more pro-active in getting answers. To top it all I called for an update this morning to find they have appeared to block my mobile number (I didn't even call them that much). I tried calling them from my mobile and it didn't go through, just said call failed, I then used 141 from my mobile and it rang, just as a tester I then tried again to call from my mobile without 141 and it didn't go through, called failed again. I wish we had not gone with Hegarty's as they were recommended by the Estate Agents who don't use them anymore. There was no phone call despite the assurance of the response from the marketing manager today answering the Google Review I left, not that I was expecting a call at all, but thought it was worth mentioning the lip service did not come through. I will be making sure I post on as many platforms as I can so that people are fully informed of how badly mismanaged this has been.
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