Matter Type:
Residential Conveyancing
Vale
Collected on:
Never again
This review is for a different branch.
I feel as though they dropped the ball on my property conveyance. Initially I found out that they hadn't contacted the vendor solicitors for over a month from their first contact with them. Following this I tried to call and email but the solicitor dealing with the conveyance seemed to not want to speak to me, neither to respond. I decided to complain to their team about this and my case was given to a different solicitor in the firm.
When it was transferred over the newly appointed individual a few things made me uncomfortable. When they reassigned a new solicitor, I was requested to give an extremely large amount of information from my bank statements and identification which should have been done initially and in no way to the levels that I was requested.
Furthermore, they kept aside a cashback payment from the bank for the mortgage and it took me ages chasing it to have this paid. I also queried their excessive bills.
Throughout the process I found that these individuals would rather not handle my case it at all.
I also note that, I have never received a follow up from the complaint that I filed, even though I was informed, that I should hear from them within 8 weeks of their acknowledgement.
I would definitely not be coming back to these solicitors based on my experience with them.
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