Matter Type:
Financial Matters
Ivana
Collected on:
Unprofessional and not good value for money
I have instructed Kate Evans to help me with my tolata and child arrangements. I didn't got so little advice on my options. So lack of comunication when I couldn't reach her first week. I have told her my position what I would like there was no advice on the risks I'm taking with my original proposal or explaining the process clearly. She has send one email with tolata to my ex partner she got respind from him and without any advice or shared her opinion she asked me what is my next step. I have raised concern that I don't feel this is right she explained that I should have taken the lower proposal from my ex partner even thought what I was asking for was already much less than I'm entitled to by law to safe money on legal cost. I don't think this approach is great from solicitors you paid so much money for. When I have decided to leave and go with different law firm who I spoke and they explained me everything in clear way and told me all my options and the risks I am taking with the original proposal I got email from Kate Evans that they will not transfer my file to new solicitor as there is outstanding balance on my account for work has been done. Eventhought I had still some money there. I had to question this billing as i have not been informed and i didnt instruct them to do anything. She said there was additional work and charged me for even responding to my emails about my complain of her work. The advice she told me to accept the proposal from my ex partner cost me 144 pounds plus vat. The aproximate cost supposed to be around 5000 but only 1 email to my ex partner and his respond cost me £1800. Only after speaking to another law firm I realized how wrong this firm opperate.
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