My recent experience with Lyons Davidson Solicitors was absolutely horrendous. I believe that as a company they are self-serving people without integrity or any respect for human beings who come to them for help.
Like so many others I knew off Lyons Davidson only because they are LV’s (Liverpool Victoria) panel solicitors who are providing “legal advice” to LV’s customers.
In a nutshell: when I approached them in March 2022, I was unwell, injured by a dentist and traumatized. According to the terms of my agreement with LV, their solicitor should act in my best interest. Well, I believe, the interest that matters to Lyons Davidson is only their own. They didn’t do as much as to make a single call to help me out off devastating situation I was in. All they were interested in – officially and in writing to me – were their expenses.
They treated me in an unacceptable way. When I asked their qualified solicitor to give me an example of a medical breach of contract. She said: “I AM NOT GIVING YOU ANY EXAMPLES SO YOU CAN FIT THEM IN YOUR CASE.” Thank you for adding more trauma to the trauma I’ve already suffered!
They lied to me constantly. The recordings are missing due to system change, or just not provided because, I believe, they are inconvenient to Lyons Davidson. They pretended my case was recorded in their system as a “clinical negligence” case when it was recorded as “contract” case. To be clear: two different teams deal with those two kinds of cases.
They haven’t sent me documents they are obliged to send to me by law, either. Please make sure they send you forms that will inform you of your right to cancel their services within 2 weeks. AN ACCTUAL PAPER - FORM. They haven’t send me one, and of course I found out about it when it was too late.
Also if something goes wrong please ask them for recordings of all calls immediately!! Or you might hear that they keep recordings for 30 days only.
I have left LV now. Of course, I did. I couldn’t justify staying with them after such an experience with their agent. No – I do not believe they care, they proved to me beyond any doubt that they don’t care for an individual customer. However, I have reported Lyons Davidson to Solicitors Regulation Authority. I do hope SRA cares.
Please note that if you believe that a solicitor is not honest the organisation to contact is SRA - Solicitors Regulation Authority. Legal Ombudsman deals with poor service (for example delays that cost you money) - ONLY.
I believe, there are better solicitors out there. I know it is sometimes difficult to keep your cool if you have been wronged and injured, but you must. Try the “no win, no pay” solicitors first and see what they say. Do your own research!
Thank you for reading my review and good luck. I have found out all the above in such a hard way, that I hope it helps the next person.
