Oliver
Collected on:
Poor and misleading communications
Bristol Office - Poor communications and difficult to get hold of. They have consistently failed to brief us adequately, they have mislead us in the claims process and failed to pass on the interim payment made by faulty appliance manufacturer. They have continuously moved the goalposts while the substantial amounts of interim funds have been sitting in their account while we suffer from loss of income and other significant difficulties. In the meantime we have been left with trying to manage a project without funds with escalating costs and contractors appointed to carry out the work have moved on. Keoghs promised and, indeed, sent paperwork to sign with the promise that the interim payment would be made so works could be completed. A more detailed private message highlighting our concerns is shown below but, unfortunately, there is nothing that has been positive about this experience and, hand on heart, we couldn't possibly recommend Keoghs to anyone.
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