Matter Type:
Residential Conveyancing
Rebecca
Collected on:
Avoid at all costs
Do not use this law firm. I engaged them (Natasha Hearn) as my conveyancing solicitor as a first time buyer. I was buying an ex-council property and explicitly asked Natasha in the enquiries process whether any Section 20 Major Works bills were planned. In my report on title issued by Natasha the only major works identified were for £1277.41 and an undertaking was provided by the seller to pay for this. I proceeded with the purchase of the flat and 5 weeks after completion I received a section 20 Major Works bill from the Council for an estimated amount of £20,399.88. Notice of this bill was given 6 months previously and so should have been identified if enquiries were properly performed by Natasha. I complained to Humphreys as Natasha had failed to notify me of this ie. Had been professionally negligent (this is in addition to another error made by Natasha, which she admitted was “an oversight on our part and can only apologise for the same”). Humphreys failed to respond to my complaint in the matter; giving me avoidant responses, constantly delaying, and even outright ignoring a Part 36 offer made by my new solicitor in a professional negligence claim that I had to pursue since being put off and ignored by Robert Humphreys. My experience with this firm and most specifically Robert Humphreys has destroyed my experience as a first time buyer. I have been so stressed by this bill and the way I have been treated by Robert Humphreys that I have been unable to enjoy my flat and my mental health has been seriously impacted. I have all of the documental proof to back up this review, which I am entirely willing to share. AVOID AT ALL COSTS.
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