Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Co-operative Legal Services Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Co-operative Legal Services Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Co-operative Legal Services Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Co-operative Legal Services Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Co-operative Legal Services Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Co-operative Legal Services Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Co-operative Legal Services Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Matter Type:
Probate
John
Collected on:
Hopeless
Whilst fixed price may hook you in, the service is shocking. I found out probate had been granted before Co-Op informed me. Two case handlers been and gone. The most frustrating - zero communication. Emails go unanswered and no call backs. Almost 12 month in and no idea on progress.
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Matter Type:
Financial Matters
Idan
Collected on:
The service at the beginning seemed promising then they started changing solicitors around and our fees have gone up over a period of 18 months. Still we are not happy with their service delivery and inefficiency .
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Lee
Collected on:
AVOID AVOID AVOID AVOID - INCOMPETENT
I tried to provide information to allow this solicitor to do the task required - an application to change a court order - they ignored my meeting request - without even replying to me - not once several times. As a consequence what they produced was then unusable and it left me inadequate time to make alterations or instruct someone else - they then refused to do anything else without further payment
They chased me for money laundering documentation that had already been supplied and separately for payment that had already been paid - with phone numbers on emails that were for the wrong department in the wrong city - so I was unable to get in touch with them
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Jeremy
Collected on:
This review is for a different branch.
Had the money, delivered incorrect will. No contact and no replies to mail or calls
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Nick
Collected on:
This review is for a different branch.
Please under no circumstances would I use these for probate.
Terrible company, virtually zero contact and never get back to you.
This has be going on for a year now and they expect us to pay 3.5 thousand for this service.
Please if u be probate go elsewhere
Date of experience:
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Matter Type:
Probate
Shakira
Collected on:
This review is for a different branch.
My father's funeral was arranged by the Co-op, who conspired with my sister, who lacks proof of being my dad's child, against me. They attached his funeral cost to the full probate, despite my dad having sufficient funds in his account to cover it. Once they realized they needed my involvement, their plan with my two younger siblings fell apart. Although I was unhappy, I have previous experience with probate from handling my mother’s funeral, so I knew the procedure.
The correct process is to arrange the funeral, present the cost to the bank, and have it paid from the deceased’s account, provided there are sufficient funds, which my father had. The service offered initially was for those without immediate funds to cover funeral costs.
When my siblings' plan failed, they had to rely on me to initiate probate. Despite my displeasure, I wanted to resolve everything and avoid the trauma of my mother's funeral and probate. I continued with the Co-op but requested a new case handler. Throughout the process, I felt their treatment was biased, seemingly favoring my siblings and their interests without my authorization. This bias likely benefited the Co-op financially.
I consistently voiced my concerns to the Co-op, but I never felt genuine empathy from them. This became evident when I decided against selling my dad’s home through them and suggested they take the funeral and probate costs from my dad's account, which had sufficient funds. They refused and demanded upfront payment unless I sold the home through them. They are holding me at ransom, using the HMRC code which I cannot access.
The Co-op are rogue bullies preying on vulnerable individuals in desperate situations. They conspired with my siblings against me, failing to advise them on the best options for my dad’s estate. My father had six children and left no will.
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Steven
Collected on:
This review is for a different branch.
As above when u need help
Don't expect coop legal services to help u ,
My name is Steven Aldridge
They know who am
They just ignore me.
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John
Collected on:
This review is for a different branch.
We signed up in September for full probate service at £11k first contact was good but since then rubbish. E mails not answered and despite asking a week ago no idea if probate has been applied for as no response. Would suggest better using local solicitor even if more expensive.
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Anna
Collected on:
This review is for a different branch.
Told me they could write the will I requested then changed their minds after going through everything and payment.
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Peter
Collected on:
This review is for a different branch.
Dreadful service. Started ok dealing with deceased estate 2 years ago. Absolutely nothing has been done for 14 months. No reply to emails, telephone messages etc. When phoning the office direct number long waits before being cut off. This should have been a straight forward estate administration which is being drawn out - possibly due to high case load, but work should not be undertaken if it can not be carried out in a timely fashion.
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