Madalina
Collected on:
I wouldn't reccomend Battrick Clark Solicitors Ltd
Engaging the services of Ruth (and Claudia) for my flat purchase was an experience that I believe needs to be shared, as I encountered issues with communication and transparency.
Initially, communication was satisfactory, with prompt responses to my queries. However, as time passed and we approached the end of purchase, communication began to falter. Delays in replies to my emails became common, and promises of updates by the end of the day went unfulfilled. Additionally, I was misled about the sellers' responses still pending when they had already been received.
After I signed the contract, transferred the deposit, and paid all the fees, there was more than a week-long silence from Ruth, leaving me unsure about the progress of the purchase and what steps to take next even if I sent her numerous emails. The estate agent even reached out, unable to get a hold of Ruth. I found myself constantly chasing for updates, lacking the proactive follow-up necessary from their end.
And to add to the frustration, the invoice amount did not align with the initial quote provided. Till date, no satisfactory explanation has been given as to why the final amount exceeded the original quote. I just know that I ended up paying three times the quoted price due to their repeated failure to conduct ID checks properly, despite me submitting the same documents each time.
If I were to require legal services again in the future, I would definitely seek assistance elsewhere rather than return to Battrick Clark Solicitors.
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