Matter Type:
Residential Conveyancing
Jessica
Collected on:
Awful conveyancing experience
We employed BLB Trowbridge as the conveyancer for the sale of our house. I was skeptical because they were massively more expensive than other services out there and the other services are more transparent but it has been agreed with my ex-husband so we proceeded. We received no communication from our solicitor regarding where we were or how things were going, this made it very stressful and unclear. The one time I reached out to ask I received a very curt response which stated that there was a generic timeframe. The only time the solicitor got in touch was to pass on the questions from the buyers. The only person who kept in touch with everyone and kept us in the loop about what was happening was our estate agent. Our conveyancer went ahead and wrote up the contracts and had us all sign them. As far as we were concerned we were waiting for a date to exchange and complete. However, the estate agent called us at this point to say a survey had been paid for and not completed. This was done late and an issue was found and our buyers pulled out. This was extremely distressing and I couldn't get my head around how this had been allowed to happen. I was in the process of buying a house and my purchase conveyancer sent their sincere condolences and closed my case without charge. BLB sent an enormous bill and payment terms. It was awful. They progressed the sale through, skipping earlier steps and then charged us massively for it. I emailed and asked how this had been allowed to happen and why earlier steps such as the survey hadn't been checked. I received an email from a manager saying that it wasn't their responsibility to check on surveys and they wanted their money. We trusted them with this process, we had no idea what stage we were at, what had and hadn't been done and they treated us awfully.
I got far more communication and personalized service from an online conveyancer who had a platform that made everything clear and transparent. Would never recommend this firm
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