Collected on Google
20241204144356
Steve
Used them three times now. Did exactly what we asked.
A representative from Mccarthy Bennett Holland Solicitors Llp responded to this review on 04 December, 2024
Dear Steve Thank you for your continued trust in us. We're delighted to hear that we've been able to meet your expectations each time. Your satisfaction is our priority, and we're pleased that we could do exactly what you needed. We look forward to assisting you again in the future. Best regards, MBH
Was this review helpful? Yes
Bought and Sold Property
Dawn Jones representing MBH Solicitors did an excellent conveyancing service both in helping me to sell my property and purchase another. She was always reachable whether by email or telephone and I would highly recommend her.
Lawyer named in this review: Dawn Jones
Was this review helpful? Yes
Got the job done but had to drag answers out of them
We were recommended MBH Solicitors and feel we received a poor service as first time buyers.
Dawn was our solicitor and as first time buyers throughout the purchasing process I found myself chasing and constantly questioning the status.
We sent our contracts back and I had to chase to see if they had been received I was told yes we’ve received, no update on what happens next we were sat around for a week until we then rang and said what happens and she said oh we arrange completion date. I thought why wasn’t we informed of the next steps a week ago? Both us and the sellers expressed concerns that the sale could fall through due to this lack of communication. Unless I asked the questions or pushed I wasn’t kept informed.
We sent the invoice and the deposit amount (a large sum of money) and when I chased Dawn to see if she had received it she said “Yes we received it but I didn’t email you because I got busy doing something else” - considering this is the largest purchase we will ever make and such a large sum of money has been sent without acknowledgment, it’s just completely lazy behaviour.
I contacted the sellers directly to agree a completion date, and we all emailed and confirmed with the solicitors. Exchange did not happen until the day of completion which Dawn explained this was quite common, but throughout Dawn kept telling me it was due to the other solicitors not being ready, despite the estate agents contacting Dawn and myself for an update as they had spoken to the sellers solicitors who said they were ready. So I’m not sure what happened there.
I was organised throughout the process with everyone, and made sure to do my research to not hold anything up (despite never going through this before) and I found each time I spoke with Dawn I was unclear or not informed at all. The last week of exchange and completion was the most unorganised stressful experience. The whole purchase was filled with no updates, no call backs and constantly chasing. If we were to move again I would not be using this company, nor would I recommend.
Lawyer named in this review: Dawn Jones
A representative from Mccarthy Bennett Holland Solicitors Llp responded to this review on 15 November, 2024
Thank you for sharing your thoughts. We are sorry to hear that your experience wasn't up to your expectations. We always strive for excellence. If you would like to discuss this further please do not hesitate to email us on mbh@wigansolicitors.com. All the best in your new home.
Was this review helpful? Yes
Property
Easy communication, was always kept in the picture about progress. Would highly recommend.
Lawyer named in this review: Dawn Jones
A representative from Mccarthy Bennett Holland Solicitors Llp responded to this review on 12 September, 2024
Thank you for your feedback! We're glad to hear you found communication easy and felt well-informed throughout the process. We appreciate your recommendation. Best Wishes, McCarthy Bennett Holland.
Was this review helpful? Yes
Highly professional, efficient and absolutely lovely.
Dawn has worked tirelessly on our behalf, her efficiency and rapid response has been excellent whether replying to us, chasing or following up with chain clients.
She has maintained the upmost levels of professionalism against adversity outside her and our control.
I would most definitely use MBH again and recommend to friends and family.
Lawyer named in this review: Dawn Jones
Was this review helpful? Yes
Very satisfied client indeed!
I had found myself in the unfortunate position of having an outstanding charge incorrectly held against my property after the previously instructed solicitors firm had not done their jobs properly. I had tried to get the issue resolved with the land registry by myself for 4 months. Until i was eventually referred to Dawn. The fee requested was reasonable, the communication was first class and the attention to deadlines was immaculate. The patience and professionalism shown by Dawn, when at times I was admittedly loosing my cool, was exemplary. The issue was resolved within 6-8 weeks of Dawns involvement, despite the poor communication from the other party involved.
Lawyer named in this review: Dawn Jones
Was this review helpful? Yes
Absolutely first class service
Great communication and speed of action
Lawyer named in this review: Dawn Jones
Was this review helpful? Yes