I was referred to Chadwick Lawrence, via Joe's Conveyancing, to handle the sale of one house and purchase of another. I had such a bad experience and wouldn't use them again even ic their services were free of that paid me.
Issues include:
1. at least 4 different case handlers - 1 handler went off sick (yes this can happen) but no one was able to access her files so all paperwork completed to date was effectively lost and had to be redone
2. they never returned phone calls
3. basic errors were made ie. my title, the names of the buyers - this took an age to rectify despite me telling them numerous times
4. they did not listen to instructions and carried out checks that I did not require
5. I sent numerous emails asking questions - I even put the questions in bullet points and they may answer one point but ignore the rest
6. they were meant to reply to emails either 24 hours but rarely did

What should have been a relatively straightforward forward process turned into a stressful nightmare fraught with complications.

The final kicks in the teeth that they failed to exchange when I instructed them to and they didn't even have the courtesy to let me know that I had completed.

Avoid this firm at all costs - they are not capable on any level.

Probably lost us our house we were purchasing!

Absolutely appalling ‘company’, our mortgage advisor picked Chadwick Lawrence as they were cheap to save us money, and goes to show, you get what you pay for. Unhelpful, rude staff who speak down to you like they’re superior (when you actually manage to track them down that is!)

My partner had a deposit for our house we wished to purchase from a previous property he owned abroad and they treated him like they believed he was a criminal. He bent over backwards trying to prove to them everything was above board, sending them endless documents proving where the deposit had come from (legal documents with The Hague Convention stamp to prove it was authentic and legit) and still they were not satisfied. When he emailed further explaining the deposit money and expressing his unhappiness at being treated with suspicion YET STILL offering to send more documents to prove it was legit, they emailed us saying they were closing our account and refunding our money.

Terrible treatment, CL need to learn to treat people like humans. We were simply trying to buy a home and they’ve made us feel degraded, insulted and like we were under investigation for no reason. Waste of time. There’s a reason for all of their shocking reviews online, they don’t deserve to be practicing!