I enlisted the services of Jackson Quinn Solicitors in Worksop to obtain Lasting Power of Attorney for my wife and I in July 2022.

After several months they contacted us to say that their legal executive who was handling the case had left the company and had failed to witness our signatures. As a result of this the process would have to be restarted.

We accepted this and completed a new batch of documents which were quickly submitted. We then assumed that everything was in place and the application was progressing, on the understanding that it could take several months due to the Covid backlog as initially explained.

12 months later they contacted us to say they were closing the file if we didn't respond. I went to see them, and they said this was because they had not received my daughter's completed attorney form. I showed them the certified proof of delivery to their office, but they had no explanation for its whereabouts. For a year they had seemingly sat on the file and failed to provide any update on progress. Had I been aware of the missing document this could have been addressed. In light of this I informed them that I no longer wished to proceed and asked for a refund.

I put my complaint in writing, which was immediately acknowledged, but received no further communication within the 8 weeks as outlined within their complaints procedure. Only after referring my complaint to the Law Society Legal Ombudsman did I receive an offer of a full refund.

It is my view that Jackson Quinn Solicitors displayed a clear lack of professionalism and poor communication throughout this process, and I would not recommend their services based on my experience above.