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Liane
Bilal Khan and Komal Umer did an excellent job with our conveyancing. They were friendly, efficient and organised. Their service was very competitively priced and we wouldn't hesitate to recommend them!
A representative from Adk Law Limited responded to this review on 07 May, 2024
Thank you for your wonderful review Liane. We are so glad that you had such a great experience with Bilal and Komal, your recommendation is greatly appreciated. Please do not hesitate to contact us should you require any future assistance. We wish you all the best.
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Poor communication and a stressful, slow service.
Six months in duration for a no chain first house purchase felt excessive as an overall experience.
Weeks would often pass by without update or communication, and eventual progress only ever seemed to follow constant pressing. For example, at one point we would be told our next update would be in “one to two weeks”, then, after ringing the office after no contact long after this timeframe, told the exact same numbers again, with no reasoning.
We got there in the end, but could not in good conscience recommend the experience to anybody else.
Lawyer named in this review: Komal Umer
Was this review helpful? Yes
Very poor conveyancing
It took 6 months from instruction to completion. I wholeheartedly believe that time could've been shortened by 1-2 months had they been more competent.
I recieved multiple single line emails making enquiries in broken English that required multiple follow-ups to get clear questions. Issues were raised and ignored for months until they noticed and held up completion to deal with them. I also recieved multiple phone calls where I was mistaken for another client and only realised when asked questions I'd already answered!
I also ended up receiving several calls from the sellers estate agent as their inquiries to ADK were being totally ignored, causing great embarrassment. Further to this after 5 months of delays I expressed great frustration at being unable to set a completion date, however I did not expect them to take the route of offering a totally fantastical completion date that was not even possible, allowing us to make moving arrangements etc for a date that they knew full well we weren't going to be completing on.
I even made a complaint and was assured someone else would be taking my case but this never occurred. I was transferred directly to the person I had complained about.
Right at the end of the process they still found a way to work one last failing in as they told me the keys were ready for collection when they weren't (estate agent was called directly after and had had no communication at all!). The fact I had to make this call to confirm demonstrates how good a job they did at eroding any and all trust I had in them.
Without wishing to be glib I already feel I've put more effort into this review than was put into my conveyancing. I cannot overstate the stress and difficulty 6 months of dealing with this firm caused, and the only way they could've earned 1 star is if we hadn't completed at all!
Lawyer named in this review: Komal Umer
Was this review helpful? Yes
Used for conveyance services
“Had a great experience with my recent house purchase through ADK Law.. Komal and William were professional, responsive, and kept me well informed throughout, ensuring all documents were in order. Despite some delays due to multiple factors, their dedication and professionalism made the process smoother. Highly recommended!”
Lawyer named in this review: Komal Umer
A representative from Adk Law Limited responded to this review on 08 November, 2024
Thank you for your great feedback! We're so glad to hear that Komal and William provided professional and responsive service throughout your house purchase. It’s great to know their dedication helped make the process smoother, despite the delays. We truly appreciate your recommendation and look forward to assisting you again in the future!
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Proffesional and efficient
Just used ADK Law Solicitors in respect of a property sale. They were always professional and efficient and the whole process was completed without any problems. Furthermore, they were so much cheaper that quotes I obtained from local solicitors.
Lawyer named in this review: Komal Umer
A representative from Adk Law Limited responded to this review on 21 August, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes