Extremely Unprofessional - Avoid at All Costs!

I recently made a formal complaint to them about one of their Solicitors who was acting for me, but the firm completely ignored their own procedures for handling complaints.

According to their own guidelines, a different person should have investigated my complaint, yet instead, I received an email from the solicitor I was complaining about, informing me that he would be looking into it. This is both unprofessional and highly inappropriate.

Additionally, I submitted a Subject Access Request (SAR) under GDPR 2018, and despite following this up 16 days later after no acknowledgement had been sent to me, I still haven't received any acknowledgment or response.

It’s clear that the only way forward now is to escalate the matter to the SRA, Legal Ombudsman, and ICO.

It seems they believe that being solicitors gives them free rein to disregard rules and regulations, but this lack of accountability is unacceptable.