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Kelsie
BTMK dealt with our sale and purchase of our new property. Radka and Kevin did everything to make it as smooth as possible. We are now in our new, forever home and will definitely be recommending BTMK to friends and family.
A representative from BTMK Solicitors Limited responded to this review on 10 November, 2020
That’s a really kind review, our teams are working under exceptionally difficult circumstances at the moment, so we are doubly pleased that you were happy with our service. We wish you the best of luck in your new home. We will let Kevin & Yolanda know.
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Southpoint , Sutton Road
Superb performance from the team at BTMK , despite the slow responses to searches and questions directed to the management companies the BTMK team finally delivered.
Lawyer named in this review: Kevin Bourley
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Property Sale
We have previously used BTMK in 2020 for our property conveyancing requirements, when we were delighted with their service, communication and transparent fees.
Moving forwards to 2024, we naturally contacted BTMK to ask them for their services in relation to our property sale and we were once again very happy with their services.
Lawyer named in this review: Kevin Bourley
A representative from BTMK Solicitors Limited responded to this review on 04 December, 2024
Steve, thank you for your loyalty and kind words. We’re delighted Kevin has provided excellent service once again for your property sale. Your continued trust means so much to us.
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Sale of property
A very professional service from Kevin & Danielle from start to finish.
Would highly recommend!!
Lawyer named in this review: Kevin Bourley
A representative from BTMK Solicitors Limited responded to this review on 07 August, 2024
Dear Julie, Thank you for your kind words. We’re delighted to hear you had a positive experience with Kevin and Danielle during your property sale. We appreciate your recommendation! Best regards, BTMK Solicitors Limited
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Great Service
Kevin & his Team were very professional with the service from start to completion.
I would highly recommend them to anyone for house sale OR Purchase.
made the entire process smooth & trouble free.
very swift responses & kept me updated of progress throughout.
Best Regards
Phil Webster.
Lawyer named in this review: Kevin Bourley
A representative from BTMK Solicitors Limited responded to this review on 29 July, 2024
Dear Phil, Thank you for your positive feedback. We’re delighted to hear that Kevin and his team provided a professional and seamless experience throughout your house sale or purchase. Ensuring a smooth process and keeping our clients informed are top priorities for us. Your recommendation is greatly appreciated.
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5 Star Fully Deserved
Used BTMK to assist with both buying and selling our property.
From start to finish they have been amazing. The prompt responses, the quick actions and the regular updated. Incredibly grateful for them making the process smoother and less stressful for me.
Lawyer named in this review: Kevin Bourley
A representative from BTMK Solicitors Limited responded to this review on 15 July, 2024
Hi Catherine. Thank you for your feedback! We're thrilled to hear that we assisted you with both buying and selling your property and that you had an amazing experience with us. We aim to provide prompt responses, quick actions, and regular updates to make the process smoother and less stressful for our clients. If you have any more property transactions or need assistance in the future, please feel free to reach out.
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Highly recommend
I had Kevin and his team including Danielle, Sophie & Sarah - I hope I haven't missed anyone - handle the conveyancing of my property sale.
My buyer's conveyancer tested our patience time and time again (putting it very nicely), but I couldn't be happier with the service I received from BTMK. They were easily contactable on the phone, replied to my emails within minutes or hours rather than days or weeks, and were happy to explain things to me when needed, or hear me out whinging about stuff I knew they could scarcely affect!
Really good communication and service throughout, which I think is all you can ask for when going through this process. But of course, they also moved quickly at every stage, dealing with the local council and whoever else.
In terms of price, BTMK were pretty much on par with a couple of other quotes from different firms. But, who knows whether or not I'd have received the same level of service from the others!
I would happily recommend this team to anyone.
Lawyer named in this review: Kevin Bourley
A representative from BTMK Solicitors Limited responded to this review on 11 July, 2024
Dear Ryan, Thank you for your kind words and thorough feedback. We're pleased that Kevin and our team, including Danielle, Sophie, and Sarah, provided exceptional service during your property sale, despite the challenges posed by the buyer's conveyancer. We appreciate your recommendation and are glad you found our communication and efficiency to your satisfaction. Best Regards, BTMK Solicitors Limited
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Sale of Leasehold Flat / Purchase of Freehold House
Could not fault BTMK from start to end. they were not the cheapest quote i received (not a huge amount of difference), but offering a no-sale no-fee service was key to me. Selling a leasehold flat was not going to be easy and i had a sale had fall through 5 years ago - using a different solicitor - so i was keen to make sure i wasnt paying a whole fee if the sale fell through again. i firmly believe you get what you pay for with solicitors and the team were excellent. They were easily reachable by phone and email through a very challenging process. i was the middle part of a short chain but the people at either end proved difficult to deal with. i would definitely use BTMK again and would definitely recommend them to anyone planning to buy/sell.
Even dealing with my management company and freeholder, they managed to get the whole process of a sale and purchase through a lot quicker than anyone expected.
10/10 highly recommend them
Lawyer named in this review: Kevin Bourley
A representative from BTMK Solicitors Limited responded to this review on 18 April, 2024
Thank you for your glowing review of BTMK Solicitors. We're thrilled that Kevin provided you with a positive experience from start to finish. Offering a no-sale no-fee service is one of the ways we strive to make the process as stress-free as possible for our clients, and we're delighted it met your needs. It's fantastic to hear that Kevin's accessibility and efficiency helped navigate the challenges you faced during the sale and purchase process.
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Kevin's team were amazing
Kevin and his team acted for me in respect of the sale of my late father's house.
I was kept informed of the progress of the transaction on a regular basis by Danielle and Sophie ensured that the completion went smoothly. The whole transaction was stress free and I could not have asked for a better service. I would thoroughly recommend Kevin and his amazing team
Lawyer named in this review: Kevin Bourley
A representative from BTMK Solicitors Limited responded to this review on 14 February, 2024
Dear Russell, Thank you for your kind words. We're glad Kevin, Danielle, Sophie, and our team made the sale of your late father's house a smooth and stress-free experience. Your recommendation means a lot to us. We look forward to serving you again in the future.
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BRILLIANT FROM START TO FINISH
We used BTMK for my house sale and my new house purchase back in July 2022, I didn't hesitate contacting them again to deal with the conveyancing of the sale of my dad's property, I contacted Kevin who we dealt with back in July 2022 and asked him if he could act again, we had excellent service from start to finish, from our experience we wouldn't hesitate recommending to family and friends
Lawyer named in this review: Kevin Bourley
A representative from BTMK Solicitors Limited responded to this review on 05 December, 2023
Dear Julie, Thank you for entrusting us with your property transactions and for your kind words about our service. We're thrilled to have provided excellent service and we truly appreciate your recommendation to family and friends.
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A generally poor service
As a first time buyer, I was recommended to use this solicitors but had a very bad experience from the off.
Throughout the purchasing of the property process, the knowledge, attention to detail, and communication was poor.
At the very start of the process I clearly labelled and supplied every piece of documentation required in an email.
Included in this document was clear images of our driving licensees and forms with both my name and my partners name. In every single piece of paperwork, including the official signed contracts, my partners name was always spelt incorrect and needed the solicitor to amend the forms. In total this meant at least 6 official forms that the solicitor sent out had the wrong names on, even through we pointed the mistake our every time.
Early on in the process, we renegotiated the price of the house and this was all agreed with the seller, the estate agent and the mortgage provider. This price adjustment was clearly communicated to the solicitor.
However, every subsequent form from the solicitor included the original (now incorrect) price. This included the official signed contracts and the mortgage forms to the bank, which resulted the bank initially rejecting the mortgage as the property value from the solicitor was incorrect to the agreed mortgage offer I had with the bank.
Additionally, the final land registry form which was received approximately 6 months after sale completion also had the incorrect price, which meant that the form had to be amended which we awaited a further 6 months for.
When it came to exchanging the contracts, it required an agreement of the completion date. On two occasions, the solicitor advised completion dates which was before the bank had agreed to transfer the money across from the various accounts which would have resulted in the sale not being able to be completed on the signed and agreed date causing fines for the delay. I had to on two occasions advise the solicitor to move the completion date till after the bank had agreed to provide the money.
In general as a first time buyer who is paying for a service from a solicitor, nearly every form was having to be checked and amended and I was having to advise on completion dates.
Lawyer named in this review: Kevin Bourley
A representative from BTMK Solicitors Limited responded to this review on 19 July, 2023
Hi Mathew. Thank you for taking the time to share your feedback with us. We sincerely apologise for your poor experience with our solicitors during your property purchase process. Your concerns are essential to us, and we will take your feedback seriously to improve our services and processes. Such oversights are not acceptable, and we are committed to ensuring that our team pays the utmost attention to accuracy in all documents. This miscommunication should not have occurred, and we will review our internal processes to prevent similar issues in the future. We value your business and your trust in us, and we want to make it right. If there is anything we can do to rectify the situation or if you have any further concerns, please do not hesitate to contact us directly at 01702 346677. We are determined to learn from this experience and provide a better service to all our clients moving forward. Thank you for bringing these issues to our attention.
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