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20221027094942
Iza
Fantastic start to finish with our sale and purchase, very helpful and responsive. Other solicitors in the chain were a nightmare, and BMTC were great through out. Definitely recommend.
A representative from Borneo Martell Turner Coulston LLP responded to this review on 09 November, 2022
Thank you for taking the time to leave a review. Client care is very important to us and we appreciate the positive feedback. We look forward to working with you in the future.
Was this review helpful? Yes
Purchase of first property
Joanne and Tessa at BMTC we great to work with. Very thorough, professional and supportive. They helped to make a first time purchase as smooth as possible.
Lawyer named in this review: Joanne Martin
Was this review helpful? Yes
Mortgage and Transfer of deeds
I cannot thank Tessa and Joanne enough for all there help and time, I know this has been a difficult case with many issues-This has been a long road getting to this place-But thank you so much for being so professional and taking time and responding to all emails
Lawyer named in this review: Joanne Martin
Was this review helpful? Yes
Very grateful
The whole process was explained at the start including costs, always available to talk to and advise
Lawyer named in this review: Joanne Martin
A representative from Borneo Martell Turner Coulston LLP responded to this review on 16 October, 2024
Thank you for taking the time to leave a review. We are pleased that you were happy with the service and hope to work with you again in the future.
Was this review helpful? Yes
Thorough, reliable and engaging
Our experience was almost entirely with Tessa Collins, the Conveyancing Assistant to Joanne Martin.
The sale of our property and purchase of a new property was complex and involved a great deal of work with other parties who were not as committed to the conveyance as one would have hoped. Tessa was extremely dedicated to pursuing the problematic management company involved, and repeatedly chased up other individuals and organisations who failed to respond in a timely manner. I spoke to Tessa many times on the phone, and she was consistently proactive and professional. On some occasions she was not available, but always called me back within a reasonable time.
Although it was touch and go, we were able to complete on both purchases within the deadline, and Tessa was heavily responsible for that achievement.
I would definitely recommend the team of Joanne Martin and Tessa Collins
Lawyer named in this review: Joanne Martin
A representative from Borneo Martell Turner Coulston LLP responded to this review on 16 October, 2024
We appreciate the time you have taken to leave such a lovely review and will pass on all of your comments to Tessa and Joanne.
Was this review helpful? Yes
Good experience
Not bought or sold a house before. I dealt mainly with my Solicitors assistant but she was available when needed. Both were very helpful and patient in explaining things and were prompt in answer queries and chasing up the buyers conveyancer. Phone calls were either dealt with immediately or a call back came quickly. I was kept up to date with what was happening. The reception staff were also helpful and made me feel at ease.
Lawyer named in this review: Joanne Martin
A representative from Borneo Martell Turner Coulston LLP responded to this review on 23 August, 2024
We are delighted you were happy with the service. Thank you for leaving a review and we hope to work with you again in the future.
Was this review helpful? Yes
Conveyancer most helpful person in the whole process
We used BMTC as our conveyancing and solicitor service to buy our first house.
Tessa was incredible and by far the most helpful person we engaged with in the process. She was understanding, happy to provide clarification and steadfast in her approach even when dealing with the very rude and pushy estate agent.
The one star lacking is for a slight improvement that would have eased our experience a bit. Being first time buyers, we were not familiar with the process, the legal terminology and all of the paperwork was a little baffling. As mentioned Tessa was so good at answering our questions - which was our saving grace! But, it would have been good to have a little more proactive guidance and explanation - knowing that this was our first experience of buying rather than having to question it all ourselves and wait for a response.
I can't comment on our Solicitor Joanne as we only received automated emails from her.
Lawyer named in this review: Joanne Martin
A representative from Borneo Martell Turner Coulston LLP responded to this review on 09 August, 2024
We are delighted that you were happy with the service and hope to work with you again in the future. Thank you
Was this review helpful? Yes
House Purchase
Good experience using BMTC for my house purchase. Great communication with clear and accurate advice. Would recommend and use again.
Lawyer named in this review: Joanne Martin
A representative from Borneo Martell Turner Coulston LLP responded to this review on 26 April, 2024
Thank you for taking the time to leave a review. We appreciate your comments and are pleased that you were happy with the service. We hope to work with you again in the future.
Was this review helpful? Yes
House purchase
The purchase of my house took 6 months, but I was kept up to date every step of the way. Tessa Collins and Joanne Martin were very professional and always had my best interest in mind. Would recommend.
Lawyer named in this review: Joanne Martin
A representative from Borneo Martell Turner Coulston LLP responded to this review on 19 April, 2024
We know if it can be very frustrating when a purchase takes longer than anticipated. Thank you so much for your feedback. We hope to work with you again in the future.
Was this review helpful? Yes
Amazing would use again
Lisa was amazing and very helpful on helping do our mortgage transfer. Thank you to her and the whole team
Lawyer named in this review: Joanne Martin
A representative from Borneo Martell Turner Coulston LLP responded to this review on 16 April, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Very good service
The team were always very helpful and available and everything was handled in a clear and efficient manner
Lawyer named in this review: Joanne Martin
A representative from Borneo Martell Turner Coulston LLP responded to this review on 08 March, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes