Taz
Cannot recommend Kingsfords highly enough for their help with my complex case. We won, thanks to their expertise and support. Anything I did not understand, was graciously explained in lay persons terms. Daniel, Susan, Edward, and Thomas, not forgetting Ian, all were amazing throughout the case. I am so pleased this solicitor was recommended to me, and that I chose this solicitor to assist me. Thank you
A representative from Kingsfords Solicitors Limited responded to this review on 13 January, 2025
Thank you for your fantastic feedback Taz! We're delighted to hear that Daniel, Susan, Edward, Thomas, and Ian were able to support you through your complex case and provide clear, understandable advice. It’s wonderful to know you had a positive experience with us, and we’re so pleased the recommendation worked out. Your kind words mean a lot!
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Farcical internal probe of a formal complaint
I made a formal complaint against Kingsfords after an awful few months trying to dispute my mother’s Will, executed by my greedy sister who left me just 8%. Kingsfords’s performance was patchy to lazy and downright rude.
Their compliance officer of all people refused to send a PDF to my bank which they needed to receive my tiny portion. So after overseeing a travesty of justice they were slow and hard to get hold of, even though I live in Tokyo and they knew the dispute had given me two panic attacks. The compliance officer sniffed: “I’m too busy to send PDFs” despite knowing that unless she did I wouldn’t get my money. Not content with being disrespectful and rude to a client she then HUNG UP ON ME!!
I made a formal complaint. The internal “investigation” concluded there was no wrongdoing! Of course it did. It was a farce, covering their bases behind bare-faced misrepresentations of the events and weak obfuscation a child could see through. My next stop will be the ombudsman and as a career journalist (Reuters among them) I have a piece ready to find a publication, so prospective clients can be warned what to expect.
Lawyer named in this review: Daniel Crook
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Sincere gratitude
I just wanted to express my sincere gratitude and praise for the excellent job which Daniel Crook did in helping and advising me in my role as Executor. It involved responding to a potential dispute raised by my sister which, given the family connection, was always going to be a very delicate matter, requiring the right balance of warm co-operation and unflinching firmness. Not only did I find Daniel's technical legal advice clear and practical at all times but it was also easy to discuss and agree tactics and so find the right way forward. Daniel was also very pleasant, pragmatic and efficient to deal with. This all contributed to being able to reach a successful conclusion. Brilliant.
Lawyer named in this review: Daniel Crook
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Professional manner
Succinct advice. Professional manner. Mr Crook is excellent. Love Kingsfords
Lawyer named in this review: Daniel Crook
Was this review helpful? Yes