They have failed to act in what I believe to be a professional manner in relation to my late father's will. Their defence is that an employee left them in August 2022 having been away from the business for 18 months sick. During her absence they have had to use locum solicitors, 3 of who have had oversight of my father's will. None have completed the main tasks asked of them. I first complained in September 2022 and was assured that the issues would be dealt with. In May 2023 nothing had progressed and a further complaint was made.