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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Wartnaby Hefford on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Wartnaby Hefford. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Wartnaby Hefford and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Wartnaby Hefford performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Wartnaby Hefford and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Wartnaby Hefford compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Wartnaby Hefford offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Marianne
Collected on:
Very poor solicitors in terms of customer service, never returned several calls. Person answering the phone hostile, not answering generic questions that should be answered by the first point of contact. Extremely expensive, our bill nearly a thousand pounds for one meeting and a letter which apparently took 2.5hours of billable time! Shocking, would not use again.
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Anthony
Collected on:
They have failed to act in what I believe to be a professional manner in relation to my late father's will. Their defence is that an employee left them in August 2022 having been away from the business for 18 months sick. During her absence they have had to use locum solicitors, 3 of who have had oversight of my father's will. None have completed the main tasks asked of them. I first complained in September 2022 and was assured that the issues would be dealt with. In May 2023 nothing had progressed and a further complaint was made.
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Julia
Collected on:
The phonecall I had with Jeremy Wakefield this afternoon was quite unprofessional and I will ensure that everyone is aware that Wartnabys I quote "are in so much demand they are not really prepared to take on anymore assignments" so why didn't the receptionist just say to me on my initial conversation with her that they were not taking anymore casework. In my opinion disgraceful.
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sashamoo1
Collected on:
Awful experience. My sister and I are grieving. Shani Carr clearly didn't read the will before meeting with us and her main objective was how to use the will to benefit herself and firm. Her secretary, 'Paula's was very rude and judgemental of appearance. STAY AWAY !
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James
Collected on:
I would recommend their professional services very highly. The professionalism, dedicated commitment , and patient processing of our house move was handled to a high standard. We are so grateful for the care which we received, and can't rate the firm highly enough.
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