Having been offered the services of one of the partners who considered his time to be worth £200.00 per hour I was expecting a professional service. Nothing could be further than the truth.
Failed to obtain valuations for all the assets of the estate. Invented several new versions of the law and only came close to getting the law right after I had paid another solicitor to explain it to them. Ignored my own instruction but was happy to accept instruction from someone who was neither a direct client nor had any legal right to be involved in the matter. Rather than distribute the estate in accordance with the will repeatedly offered less than my entitlement.
Chose to comment on the size of the estate having lost £20,000.00 form the value of it then refused to accept any responsibility for this loss. Took over a month to respond to correspondence. Sent countless unnecessary letters asking for explanations of basic English language or contradicting themselves. Transferred ownership of a property without written consent. Failed to respond to any complaints, but complained about their clients who they then expected to pay for their appalling service. Having taken over two years to complete something which should have taken four to six months it took them another month to post the final accounts when the post office is less than five minute walk from their office. Took payment for their service without checking whether I was happy with their work or the estate was actually settled to my satisfaction.