Lotti
Used Hansells for a house purchase and had a very positive experience. Emma Duffield and Gemma Murrell made the process very straightforward and kept me updated throughout. Would recommend their services.
A representative from Hansells responded to this review on 16 January, 2025
Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that Emma and Gemma made your house purchase straightforward and kept you well-informed throughout the process. Providing clear communication and a seamless experience is always our goal, and we are delighted to know that we met your expectations. Your recommendation means a great deal to us, and we truly appreciate your trust in our services. Should you need assistance in the future, we would be more than happy to help.
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Sale of 6 Kiln Close, Old Catton
Not knowing the sequence of events or the time needed to complete the sale I am unable to offer any opinion, especially as I was lasting power of attorney only for my mother. Dealing with Gemma Murrell in the latter stages of the sale were positive though and professional.
Lawyer named in this review: Gemma Murrell
Was this review helpful? Yes
Very helpful and proactive
Gemma and the team were incredibly helpful and pleasant to work with. Always happy to answer questions and get back to me ASAP if they didn't know the answer already! They managed to get my purchase completed in a surprisingly short time frame, which I am very greatful for.
Lawyer named in this review: Gemma Murrell
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My recent transaction
Sometimes a little difficult to contact but Gemma was meticulous and very clear when explaining issues that seemed difficult to me. Everything worked out well in the end. Overall she provided good service and I would recommend her to others.
Lawyer named in this review: Gemma Murrell
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Brilliant throughout
We have used hansells 3 times (two house purchases and 1 sale) and we have worked with Gemma for both house purchases.
Without a doubt she has always been great, always helpful, explains everything and very efficient. We had a bit of a stressful time in the last house purchase and yet Gemma was made it easier answering any questions we had and pushing things when needed so we could complete on time.
Will definitely we returning in the future the next time we purchase a house in the future.
Lawyer named in this review: Gemma Murrell
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3 star service
Process was lengthy
Communication was ok
Advice and Communication after the sale POOR
Advised to do xyz after the sale/purchase didn't complete on time as a claim for compensation could be made. Since then no Communication has been received despite repeated emails to the solicitor.
Lawyer named in this review: Gemma Murrell
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Knowledgeable, professional and thorough
I had not worked previously with Hansells; they were recommended to me. I found the people I dealt with directly to be friendly, knowledgeable and thorough. At times I got a bit frustrated because I felt it was taking too long to get things done; I also found it difficult on occasions to get anybody to answer the phone. Overall though, they did a good job for us and when something unexpected arose in the course of our transaction, they got on to it quickly and got comprehensive answers to address our concerns. I will work with this Solicitor again.
Lawyer named in this review: Gemma Murrell
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Always a great service
My partner and I have used Hansells twice now when buying and selling our home and plan to use them again on our next house purchase. Everyone there is very helpful especially Diane Baker, Gemma Murrell and Emma Duffield who were always efficient and on hand to answer any question we had. They made the process easy and stress free
Lawyer named in this review: Gemma Murrell
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Moving house
Moved house solicitor did conveyancing mostly done by paralegal Diane Baker
Lawyer named in this review: Gemma Murrell
A representative from Hansells responded to this review on 30 August, 2024
Thank you for sharing your feedback regarding the conveyancing services provided during your recent house move. We are pleased to hear that the process was handled effectively by Gemma and her team, particularly by Diane Baker, who is a valued member of our paralegal staff.
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Help with House Sale
I was able to get the work of selling my house and garden ( which were home for 66 years) done in time to meet the needs of both me and the buyer.
Lawyer named in this review: Gemma Murrell
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House move
This is the second time I have used Hansells and both times have been great! Thankyou to Gemma and Diane for helping each step all the way through. There was times where responses could have been quicker we would often find out more of our mortgage advisor. But over all I would definitely recommend to anyone! Thanks again for all your help.
Lawyer named in this review: Gemma Murrell
Was this review helpful? Yes