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Freda
I much appreciated the professionalism of the staff at Hansells that were involved in the sale of my property recently. As these matters often do, it took some time from start to completion but overall any queries were dealt with quickly and efficiently. It is quite possible I shall be needing their services again in the not to distant future and would not hesitate to recommend them.
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Professional, valuable, honest advice provided throughout
Gemma, Beverley and Lauren have provided clear advice and guidance and have been a huge help in dealing with the winding up of my Mum’s estate. I would have no hesitation in recommending them.
Lawyer named in this review: Gemma Murrell
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Sale of 6 Kiln Close, Old Catton
Not knowing the sequence of events or the time needed to complete the sale I am unable to offer any opinion, especially as I was lasting power of attorney only for my mother. Dealing with Gemma Murrell in the latter stages of the sale were positive though and professional.
Lawyer named in this review: Gemma Murrell
Was this review helpful? Yes
Very helpful and proactive
Gemma and the team were incredibly helpful and pleasant to work with. Always happy to answer questions and get back to me ASAP if they didn't know the answer already! They managed to get my purchase completed in a surprisingly short time frame, which I am very greatful for.
Lawyer named in this review: Gemma Murrell
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My recent transaction
Sometimes a little difficult to contact but Gemma was meticulous and very clear when explaining issues that seemed difficult to me. Everything worked out well in the end. Overall she provided good service and I would recommend her to others.
Lawyer named in this review: Gemma Murrell
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Brilliant throughout
We have used hansells 3 times (two house purchases and 1 sale) and we have worked with Gemma for both house purchases.
Without a doubt she has always been great, always helpful, explains everything and very efficient. We had a bit of a stressful time in the last house purchase and yet Gemma was made it easier answering any questions we had and pushing things when needed so we could complete on time.
Will definitely we returning in the future the next time we purchase a house in the future.
Lawyer named in this review: Gemma Murrell
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3 star service
Process was lengthy
Communication was ok
Advice and Communication after the sale POOR
Advised to do xyz after the sale/purchase didn't complete on time as a claim for compensation could be made. Since then no Communication has been received despite repeated emails to the solicitor.
Lawyer named in this review: Gemma Murrell
Was this review helpful? Yes
Knowledgeable, professional and thorough
I had not worked previously with Hansells; they were recommended to me. I found the people I dealt with directly to be friendly, knowledgeable and thorough. At times I got a bit frustrated because I felt it was taking too long to get things done; I also found it difficult on occasions to get anybody to answer the phone. Overall though, they did a good job for us and when something unexpected arose in the course of our transaction, they got on to it quickly and got comprehensive answers to address our concerns. I will work with this Solicitor again.
Lawyer named in this review: Gemma Murrell
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Always a great service
My partner and I have used Hansells twice now when buying and selling our home and plan to use them again on our next house purchase. Everyone there is very helpful especially Diane Baker, Gemma Murrell and Emma Duffield who were always efficient and on hand to answer any question we had. They made the process easy and stress free
Lawyer named in this review: Gemma Murrell
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Moving house
Moved house solicitor did conveyancing mostly done by paralegal Diane Baker
Lawyer named in this review: Gemma Murrell
A representative from Hansells responded to this review on 30 August, 2024
Thank you for sharing your feedback regarding the conveyancing services provided during your recent house move. We are pleased to hear that the process was handled effectively by Gemma and her team, particularly by Diane Baker, who is a valued member of our paralegal staff.
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Help with House Sale
I was able to get the work of selling my house and garden ( which were home for 66 years) done in time to meet the needs of both me and the buyer.
Lawyer named in this review: Gemma Murrell
Was this review helpful? Yes