Thank you for your feedback and we're very sorry to hear about the challenges you've faced with our service. We understand how frustrating it can be when expectation for timely with our service. We understand how frustrating it can be when expectation for timely updates are not met and we apologise that your experience did not reflect the professionalism and responsiveness we aim to provide. We take these concerns seriously and are committed to addressing the delays in your case. Please don't hesitate to contact us directly so our team will conduct a thorough review of your file and follow up promptly to ensure the next steps are clearly communicated. Thank you again for bringing this to our attention, it helps make meaningful improvements to our service. - Baker and Coleman Solicitors.

Thank you for sharing your feedback! We're so pleased to hear you're happy with your decision and we could provide the guidance and support you needed throughout the process. We understand that claims can take time and we appreciate your patience along the way. If there's anything else we can assist you with in the future, don't hesitate to reach out. Thank you for trusting us with your claim! - Baker and Coleman Solicitors.