Baker & Coleman Solicitors Limited

0333 321 6687

Based in Blackburn, Lancashire, Baker & Coleman Solicitors is a commercial law firm. It enables businesses and individuals by providing more value than the price paid by its partners. We are committed to providing practical, clear, affordable and creative solutions for commercial organisations and private individuals. Read more...

Address
6th Floor
St. Johns Court
Ainsworth Street
Lancashire
BB1 6AR
0333 321 6687
www.bakercoleman.co.uk

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Accreditations

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How Baker & Coleman Solicitors Limited Compares

Value for money

This firm - 81%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Baker & Coleman Solicitors Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Baker & Coleman Solicitors Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 2%

Overpriced 17%

About Right 80%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 80%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Baker & Coleman Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Baker & Coleman Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 80%

No 20%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Baker & Coleman Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

6th / 14

638th / 4685

Company & Commercial

6th / 12

641st / 4448

Personal Injury

3rd / 27

81st / 2413

Immigration

5th / 15

362nd / 2011

Money & Tax

3rd / 8

397th / 1858

Professional Negligence

3rd / 5

302nd / 1216

Clinical Negligence

4th / 12

274th / 950

Welfare & Benefits

3rd / 8

180th / 821

Construction

2nd / 3

154th / 583

Energy & Transport

2nd / 2

79th / 532

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.2/5

Reviews summary

Excellent

39
Very Good

6
Average

1
Poor

2
Awful

8

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Peter

October 29, 2024

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Two years on and no updates.

On 14th December 2022 I entered into a contract with Baker and Coleman for a hearing loss claim against the MOD. 23 months on and I have not heard from Baker Coleman other to answer an email I sent requesting and update and expressing my disappointment. In my personal opinion Baker and Coleman I feel that Baker and Coleman are not on my side, are not empathetic, will not engage when asking for updates and are difficult to speak to, frustrating to deal with and not at all helpful. had I not fallen for the advertisement on Face Book and taken my claim elsewhere, I feel my claim would have made better progress over this timescale. Considering the MOD are no longer challenging hearing loss claims, Baker and Coleman could do far better.

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Martin

October 03, 2024

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Heard Nothing

My initial approach was on the 16/06/2022 and I have still heard nothing, despite doing everything this firm asked me to do. I have had face to face consultations with medical experts of their choosing and telephone consultations, filled our several forms, some twice, but I have heard nothing. In some reviews they say the MOD are slow at responding, well I put these solicitors in the same category. I have lost all faith in them and would not recommend them to anyone with similar claims.

A representative from Baker & Coleman Solicitors Limited responded to this review on 18 October, 2024:

Hi Martin, thank you for providing your contact details. I have email an update to you just now. I can see that there were two longer than expected periods without contact. The file handler responsible is no longer with us and I can only apologise on behalf of the business. Kind regards, Derek

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mcnally135@googlemail.com

October 02, 2024

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Thee year wait still no answer

It will be three years in Dec that I put my claim in. Call every 6 months and get the same answer from the sheet. Rang today told case was resent in July. Supervisor would call me back. Guess what no answer…pretty poor service overall

A representative from Baker & Coleman Solicitors Limited responded to this review on 18 October, 2024:

Hi Mr McNally, your review does not match what I can see on your file. I can see that you have been updated every 2/3 months.

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Personal Injury

Verified review

Matter Type:

Noise-Induced Hearing Loss

Andrew

September 19, 2024

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Hearing loss claim

Excellent experience really helpful and quick to answer any queries

A representative from Baker & Coleman Solicitors Limited responded to this review on 18 October, 2024:

Thank you for your review, Andrew. We really appreciate the positive feedback.

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Personal Injury

Verified review

Matter Type:

Military Hearing Loss

Andrew

September 17, 2024

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Hearing claim

The support and service has been 1st class and the team are fantasic and done everything to support me and those that have put a claim in

A representative from Baker & Coleman Solicitors Limited responded to this review on 18 October, 2024:

Thank you for your review, Andrew. Appreciate you taking the time to share your positive experience.

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Personal Injury

Matter Type:

Military Hearing Loss

Sean

September 05, 2024

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Military deafness

Very helpful and very knowledgeable and kept me upto date along the process of my claim

A representative from Baker & Coleman Solicitors Limited responded to this review on 06 September, 2024:

Hi Sean, your positive feedback is very much appreciated. Thank you for choosing Baker and Coleman Solicitors and for taking a moment to recommend us to others!

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Lee

August 31, 2024

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Been years still nothing

Heard from them once about 3 months ago and nothing else, literally have no idea what is going on with my claim, read other reviews on google and so so many have had the exact same experience, sadly I didn’t see these reviews in the first place.

Lawyer named in this review:
Mohsin Mahmood

Mohsin Mahmood

A representative from Baker & Coleman Solicitors Limited responded to this review on 06 September, 2024:

Hi Lee, please send me an email at d.booth@bakercoleman.co.uk so I can look into this for you. Please include your case details. Thank you, Derek.

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Personal Injury

Matter Type:

Military Hearing Loss

Alex

August 19, 2024

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So slow

My husband has a severe hearing loss. We are now entering the 3rd year of his initial claim! It has come to a point, that he regularly emails the company (Georgia) otherwise we would have no correspondence from them. We of course always get the same reply - I will chase it up, I will email when I have any news. It’s ridiculous! I can’t help thinking that they will (eventually) take a whacking amount of us, for very little work!

A representative from Baker & Coleman Solicitors Limited responded to this review on 06 September, 2024:

Hi Alex, I completely understand the frustration and would like to chase this for you so you have more information with regards to the delays. Please email your husbands information and case details to d.booth@bakercoleman.co.uk so I can look into it. Each case is different and if it has been going on that long, there must be specifics that differentiate your husbands case from the majority, which we close in the 12-18 month time period. With regards to costs, we never take more than 25%. Thanks, Derek

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Personal Injury

Matter Type:

Military Hearing Loss

Alan

July 30, 2024

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Muddled

Had the hearing test, some time later filled all the paperwork out( service etc) took ages due to MOD delays, finally after getting my service rtecords etc eventually agreed on a settlement, where it gets muddled. With no one answering emails as to what is happening, and how do I receive my settlement.
Gone from Highly recommended to not likely so far.

A representative from Baker & Coleman Solicitors Limited responded to this review on 19 August, 2024:

Hi Alan, Please could you reach out to me at d.booth@bakercoleman.co.uk? I would like to look into this for you and ensure you are kept up to date. There are huge delays with the MOD and we try not to bombard our clients with updates when there has been no progress. However, if you have been emailing in and receiving no reponse I can rectify that. Thank you, Derek

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Personal Injury

Matter Type:

Military Hearing Loss

Chris

July 04, 2024

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Collected on:

Hearing loss claim

Although the claim took ages due to MOD backlog it was very straightforward and hassle free. Thanks for the work you do.

A representative from Baker & Coleman Solicitors Limited responded to this review on 19 August, 2024:

Thank you for taking the time to review our service Chris. We truly appreciate it.

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Reviews collected from

Theo

October 18, 2024

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Theo

I started my claim over two years ago. At the start it was very swift, hearing specialists etc all booked in and completed fast, they responded well and communicated well. I received a lot of paperwork to sign and return and did so.

However things started turning south, 3 times I have been sent a consent to access military records form by them and each time I have completed and returned straight away. (I'm a space of a year). After the third time I called them up and asked why they kept sending the same form to me to which I then find out they needed me to go online and request all this information myself now, which I did in June this year. Ofcourse the govt. Are taking their time sorting this out and it has been over 3 months since I requested this information and nothing heard back from them.

What frustrates me the most is that this could have been sorted at the beginning stages of my application so it was all ready for them to take to court. My last correspondence with them they told me they have only just found out the army have to check my records for proof of liability.... I mean like come on I'm not a lawyer but that's obviously something that they will have to do if they are going to try legitimize this claim. It comes across as very unknowledgeable.

I will try get in touch with them soon again for an update via call as I seem to be getting the exact same response via email saying "please apply for your service records via the FOI act link" which I already have.

I'm happy with the predicted amount of compensation but not confident they have the capability in getting this sorted.

Please change my opinion of yourselves and provide me with the service which justifies this 25% commission. I seem to be doing all the work here.

2* as you started well initially, otherwise it would be one.

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Mark

September 15, 2024

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Mark

Very polite and helpful staff just very little communication and updates.
I literally have no idea if my military tinnitus claim is going anywhere!
I’ve called a few times and they’ve always been helpful but not a lot of detail.
I would recommend as they were very swift initially and I assume it’s a lengthy process for them, just don’t expect to be kept in the loop!

A representative from Baker & Coleman Solicitors Limited responded to this review on 16 September, 2024:

Good Afternoon Mark, thank you for taking the time to leave us a review. We currently operate on an "update on claim progression" basis as many previous clients did not like to be updated without the claim actually advancing. If you would like me to look into your claim and give you an update, please drop me an email at d.booth@bakercoleman.co.uk. Thanks, Derek.

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Personal Injury

Matter Type:

Noise-Induced Hearing Loss

Ian

July 08, 2024

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Ian

Won my case for hearing loss and since having Zain Hussain take over my case everything went as it should professional and kept me updated every step of the way and also was very patient with me as I did keep ringing for more updates haha, still waiting on payment to be sent to me but I trust it will go in on the date that's been discussed. Thank you Zain and the team would definitely recommend you

A representative from Baker & Coleman Solicitors Limited responded to this review on 09 July, 2024:

Hi Ian, your positive feedback is very much appreciated. Thank you for choosing Baker and Coleman Solicitors and for taking a moment to recommend us to others!

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peter

May 02, 2024

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peter

Quite surprised by some of the comments below. My claim was dealt with very quickly and I received updates / communication from the team on a regular bases. Couldn’t fault them.

A representative from Baker & Coleman Solicitors Limited responded to this review on 02 May, 2024:

Thank you for sharing your positive experience with us. At Baker and Coleman Solicitors, we strive to provide excellent service and support to all our clients. Thank you for choosing Baker and Coleman Solicitors. If you ever need assistance in the future, please don't hesitate to reach out to us.

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Andy

April 25, 2024

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Andy

Absolutely disgusting arrogant staff!
Incapable of listening!!
They ask you for information about yourself. Such as your surname.
Then when they ask you to spell it. They refuse to allow you to actually finish!!
I happen to have a uncommon surname.
I have tried to explain but they don't listen!!!
I was promised that things would improve. But it hasn't.
I would not e even give 1 star if I

A representative from Baker & Coleman Solicitors Limited responded to this review on 18 October, 2024:

Hi Andrew, I hope the help I have tried to give you has improved your opinion of the business and the efforts being made to ensure nobody has a similar experience with us in the future. It has been a pleasure speaking with you and I hope your case is settled in the next few months. Take care, Derek.

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