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How Baker & Coleman Solicitors Limited Compares

Value for money

This firm - 90%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Baker & Coleman Solicitors Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Baker & Coleman Solicitors Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 2%
Overpriced 22%
About Right 75%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 88%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Baker & Coleman Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Baker & Coleman Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 88%
No 12%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 88%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Baker & Coleman Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Baker & Coleman Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 88%
No 12%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Baker & Coleman Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.5/5

Reviews summary

  • Excellent

    114
  • Very Good

    8
  • Average

    2
  • Poor

    3
  • Awful

    11

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Robert

Robert

March 17, 2025

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A familiar trend

Awful communication, just awful. Can not speak to anybody but the 1 claim handler on your case, if they are off sick, or on holiday, you must wait!!!
6 of my ex colleagues who used another solicitor, were kept in close contact, and have had they're claims settled, they started their claims 3 months after I made my claim

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Christopher

Christopher

February 05, 2025

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TERRIBLE CLAIMS HANDLING - NO COMMUNICATION - MISTAKES ARE BEING MADE

don't bother i have never had such UNPROFESSIONAL service from a solicitors , i was given a settlement amount which i accepted and they are now trying to tell me has changed AND WANT ME TO ACCEPT A LOWER AMOUNT the case handler has changed twice now and the one i now have is on annual leave , i am making a complaint to the law society as they have handled my claim terribly .

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keith

keith

January 17, 2025

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Very Poor Communication

I registered with Baker Coleman to represent me for my hearing claim against the MOD. Sadly, the whole process took almost 3 years from start to finish. I work for the MOD so many of my work colleagues (on my recommendation) used the same practice and have all experienced the same situation.

After an offer of compensation was made by the MOD, and accepted it, took almost 2 months for the MOD to pay. Im informed that interest should have been added to the overall sum, if after 14 days the defendant doesnt pay. The compensation was eventually paid into my bank account less the interest.

I understand there are delays because it takes a long time to recover the medical documents, however, it would be good practice if the company contact the claimant on a regular basis. As an example a colleague of mine initially submitted his claim 2 years ago. He sent an email requesting an update 12 days ago...........hes still waiting for a response.

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Miracle

Miracle

January 04, 2025

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Ignore claimants and total lack of communication

I began my hearing claim against the MoD through Baker & Coleman in or around April 2022 and have received little to no actual or beneficial movement of my claim from them once they had all the documentation signed by myself pertaining to what financial settlement they would receive from my case in the outcome of a successful claim.

I've rang, emailed and even snail mailed this company many times to be either told the file handlers away on leave or she's off sick or as in most cases to message someone else as the member of staffs absent from the office for whatever reason?

This to me now after almost 3 years of patiently waiting (or being fobbed off) is becoming a farce and one I 'seriously regret' authorising & commission this company to handle on my behalf.

I'm constantly told "it'll be dealt with and finalised in about 3-6 months with a financial settlement outcome" and "it's the MoD that are stalling" but that to me after many approaches for updates is wearing thin & my confidence in them has been completely lost.

Either the company I chose are incomp-e-tant (I have to edit my words as algorithms don't allow real expression of feelings) or the whole things simply a data harvesting 5cam...I honestly don't know which it is?

I recommend any other veteran who's contemplapting commissioning Baker & Coleman to think long and hard and do your own due diligence on them beforehand as I foolishly didn't. I hope I'm wrong!

Hopefully making this comment will spur them on to act accordingly, but I fear it'll end my case due to me publicly shining light on my individual claim, either way I'll know the truth!

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Peter

Peter

October 29, 2024

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Two years on and no updates.

On 14th December 2022 I entered into a contract with Baker and Coleman for a hearing loss claim against the MOD. 23 months on and I have not heard from Baker Coleman other to answer an email I sent requesting and update and expressing my disappointment. In my personal opinion Baker and Coleman I feel that Baker and Coleman are not on my side, are not empathetic, will not engage when asking for updates and are difficult to speak to, frustrating to deal with and not at all helpful. had I not fallen for the advertisement on Face Book and taken my claim elsewhere, I feel my claim would have made better progress over this timescale. Considering the MOD are no longer challenging hearing loss claims, Baker and Coleman could do far better.

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Martin

Martin

October 03, 2024

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Heard Nothing

My initial approach was on the 16/06/2022 and I have still heard nothing, despite doing everything this firm asked me to do. I have had face to face consultations with medical experts of their choosing and telephone consultations, filled our several forms, some twice, but I have heard nothing. In some reviews they say the MOD are slow at responding, well I put these solicitors in the same category. I have lost all faith in them and would not recommend them to anyone with similar claims.

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mcnally135@googlemail.com

mcnally135@googlemail.com

October 02, 2024

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Thee year wait still no answer

It will be three years in Dec that I put my claim in. Call every 6 months and get the same answer from the sheet. Rang today told case was resent in July. Supervisor would call me back. Guess what no answer…pretty poor service overall

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Andrew

Verified review

This review has been left by a verified client who used Baker & Coleman Solicitors Limited.

Matter Type:

Noise-Induced Hearing Loss

Andrew

September 19, 2024

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Collected on:

Hearing loss claim

Excellent experience really helpful and quick to answer any queries

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Andrew

Verified review

This review has been left by a verified client who used Baker & Coleman Solicitors Limited.

Matter Type:

Military Hearing Loss

Andrew

September 17, 2024

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Collected on:

Hearing claim

The support and service has been 1st class and the team are fantasic and done everything to support me and those that have put a claim in

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Sean

Matter Type:

Military Hearing Loss

Sean

September 05, 2024

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Military deafness

Very helpful and very knowledgeable and kept me upto date along the process of my claim

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Reviews collected from

Karl

Karl

March 30, 2025

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Karl

I can only give baker and Coleman a 5 star rating because at the end of the day they got the job done. It took just over 2 years from start to finish but it was worth it in the end. There was periods of time where I never heard from them but that was simply because there was no news. Holli was particularly helpful and friendly whilst handling my case.

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Mark

Mark

March 30, 2025

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Mark

Military hearing claim - signed contract with BC in Sept 2021 received payment March 2025. It’s a waiting game which I tried not to think about. Staff were polite and responded to emails when I asked for updates, I received about 30% of the highest amount we were aiming for. There fee is approximately around 25 / 30 % if I remember correctly. Overall happy despite the long wait.

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Kevin

Kevin

March 28, 2025

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Kevin

Efficient and detailed service throughout all of my dealings with Baker and Coleman Solicitors. I have no hesitation in recommending this company for dealing with difficult legal matters.

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THE

THE

March 27, 2025

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THE

Kept meinformed, via email i know what's going on and I know what to expect cant ask for more than that can. Aces

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Ayron

Ayron

March 27, 2025

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Ayron

I’ve had a great experience with this baker and Coleman solicitors ! Georgia was helpful when I needed support, guiding me through the process with patience and care. Their team was responsive, professional, and genuinely made the situation much easier. I’m really grateful for their support and highly recommend them to anyone looking for reliable coverage and great customer service.

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Baker & Coleman Solicitors Limited are accredited by

accreditation

About this branch

Description

At Baker & Coleman Solicitors we place great importance on becoming your trusted advisers and understand that the provision of outstanding service is fundamental to exceeding your expectations each and every time. Our team are attentive listeners with an open, pleasant and responsive approach ensuring that your needs are paramount. On the conclusion of matters we ask clients to give us their view of our service. Feedback is very important to us to ensure we continue to exceed your expectations.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Immigration
    • Administrative reviews, appeals and judicial reviews
    • Ancestry visas
    • Applications for British citizenship
    • Applications for discretionary leave
    • Applications to extend leave to remain or for settlement
    • Asylum applications and appeals
    • Citizenship
    • Deportation appeals
    • EEA Family Permits
    • EEA Registration Cards
    • EEA Residence Permits
    • Entry clearance applications and appeals
    • Family Based Visas
    • Family Reunion Applications / Appeals
    • Family Visit Visa Applications /Appeals
    • General Visit Visa Applications / Appeals
    • Human Rights
    • Illegal Workers and Civil Penalties
    • Immigration Law
    • Indefinite leave to remain applications
    • Marriage Applications/Appeals
    • Nationality, Citizenship, Registration application
    • Partner and family visas
    • Re-entry bans
    • Settlement Applications and indefinite leave to remain appeals
    • Tier 1 (investors, entrepreneurs and exceptional talent)
    • Tier 2 (sponsored skilled workers)
    • Tier 4 (students)
    • Tier 5 (temporary workers)
    • UK ancestry
    • Visas
  • Money & Tax
    • Debt and Bankruptcy
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Military Accident Claim
    • Military Hearing Loss
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional trustees
    • Valuers
  • Welfare & Benefits
    • Benefits
    • Housing

Business areas of law

  • Company & Commercial
    • Commercial Law
    • Credit Control
    • Debt Recovery
  • Construction
    • Building contracts and professional appointments
    • Construction
    • Construction and engineering dispute resolution
    • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
    • Crane oversailing and scaffolding licences
    • Development agreements
    • Development loan facilities
    • Due diligence audits for banks and other financial institutions
    • Engineering contracts
    • Facility maintenance agreements
    • Framework agreements
    • Guarantees and bonds
    • In-house training
    • Warranties, third party rights and reliance letters
  • Energy & Transport
    • Energy
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