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20241021132301
Alison
If you want an efficient and contactable conveyancer who conforms to deadlines DO NOT use this company. Their sheer unprofessionalism and unnecessary delay in completion caused great inconvenience and loss of money for both parties. Pallette St Hilaire was the named conveyancer.
A representative from GN Law responded to this review on 23 October, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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Simple house Purchase
Waited more than a Year for a simple property purchase, while seller was impatient and wanted to to pull out, endless requirements from your own solicitor and they don't even prioritize you. Had to go through multiple solicitors as they fired staff or they left not so sure.Bad experience and not even cheap. Life long lesson learned.
Lawyer named in this review: Paulette St Hilaire
A representative from GN Law responded to this review on 19 November, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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GN Law Review
The firm in Huddersfield definitely needs additional solicitors. We felt that there were delays in answering E-mails when one of them was unavailable. The Secretary, Susan Philips is excellent and successfully liaised, when necessary and is professional, proactive, efficient, friendly and provides a first class service to Customers. Without her we would have been even more frustrated waiting for replies and up dates from the Solicitors.
Lawyer named in this review: Paulette St Hilaire
A representative from GN Law responded to this review on 15 November, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Love Love Love ❤️
Do you enjoy non-existent service, long delays and pure incompetence? Then GN Law is for you.
Recommended by the estate agents for my property sale. Paulette and Sue assigned to the case.
I was honoured to be put on their Premium service from the get-go: completely hands off. So hands off in fact, that even Paulette and Sue didn’t ever put their hands on!
Fantastic for those that relish unanswered phone calls, lost documents and missing out onward chains.
Great that they also include ‘assisted end-of-life’ treatment as part of their service: Guaranteed to shave off a few years from your life expectancy.
Fun fact 1: Did you know… GN actually stands for Good for Nothing. It’s true!
Fun fact 2: Did you know… Paulette and Sue are world class ‘hide and seek’ players. I’m actually yet to find them after 7 months!
Highly recommend for those without a pulse!
Lawyer named in this review: Paulette St Hilaire
A representative from GN Law responded to this review on 04 November, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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Conveyance Service
Whilst the process took rather a long time the efficiency towards the end was fantastic.
Lawyer named in this review: Paulette St Hilaire
A representative from GN Law responded to this review on 25 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Conveyance
Poor communication skills. Called the solicitor so many times to discuss about the searches but she always said to the receptionist she will call me back and she never did
I have to stop n
Lawyer named in this review: Paulette St Hilaire
A representative from GN Law responded to this review on 18 October, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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Avoid
The sale of my property was delayed by 22 days, costing me £10k extra to my vendor to keep him on board and avoid the chain to collapse. My file was dealt with by 4 different solicitors in 3 months, each one unaware of what the one before them had already done and which documents they had previously requested and received. Frustratingly, it was impossible to get them on the phone, even reception was very often unavailable. You'd get to number 2 or maybe 1 in the queue, then the system would cut you off, spent hours on the phone with no results, unacceptable and unprofessional. This has been one of the most stressful and frustrating experiences of my life. The team is overworked and they should not be taking on so many cases as they are clearly unable to cope.
Lawyer named in this review: Paulette St Hilaire
A representative from GN Law responded to this review on 14 October, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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Would give zero stars if allowed
The process has taken 4 months to complete a simple equity transfer that I was contemplating doing myself but didn't have the time to spend. Was recommended GN Law after using, & paying for, Homeward Legal's Completely Moved service. Even the most basic of interactions has either taken a very long time or I've been offered scant or inaccurate advice - for instance I was informed that only I needed to carry out a credentials check & then when nothing happened for a period of time I queried this to be told that they were waiting on my wife's credentials check despite previously telling me the opposite. They also moved office but failed to inform me of their new address despite me having to send signed for paperwork to them. This is typical of the poor level of service provided that carried on over the course of 4 months - I would never use or recommend this firm again.
Lawyer named in this review: Paulette St Hilaire
A representative from GN Law responded to this review on 03 October, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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Poor communication and took way to long
Impossible to speak to, or get a call back from an actual legal professional. No updates, no timelines, poor quality communication, always had to try pushing things along. Zero proactively. 6 months is too long for a cash land purchase.
Lawyer named in this review: Paulette St Hilaire
A representative from GN Law responded to this review on 24 September, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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Excellent
Excellent job by Paulette and Sue thank you
Lawyer named in this review: Paulette St Hilaire
A representative from GN Law responded to this review on 18 September, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Incompetent
I did not speak to my solicitor Paulette once during the whole process as she was either “out of the office” or “on a call”.” and she only seems to work one day a week.
Sue huffs and puffs down the phone and is incredibly rude.
Communication is poor.
Lawyer named in this review: Paulette St Hilaire
A representative from GN Law responded to this review on 05 September, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
Was this review helpful? Yes