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20241105155052
Frances
More than helpful, knowledgeable and easy to communicate with. Treated my disabled husband with the utmost courtesy (Pershore Branch) Highly recommended
A representative from Thomson & Bancks responded to this review on 11 November, 2024
Thank you for your kind words Frances! We are so glad to hear that Jemma provided excellent service and treated your husband with the care and respect he deserves. Your recommendation means a lot to us!
Was this review helpful? Yes
Good service from Jemma
Understood our needs, explained everything well. Responded quickly to email enquiries.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 10 February, 2025
Hi Robert. Thank you for your feedback! We're pleased to hear that we could understand your needs, provide clear explanations, and respond promptly to your enquiries. Your satisfaction is our priority, and we truly appreciate your support!
Was this review helpful? Yes
Making a Will
I can highly recommend Jemma O'Connor. She was helpful and did not rush me through my appointment. She advised me with all legal aspects.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 06 February, 2025
Thank you for your kind words. We're glad Jemma provided helpful and thorough Wills advice. Your recommendation is much appreciated!
Was this review helpful? Yes
Excellent all round
Jemma really was on the case. Very careful and considerate. She explained everything very well. It was not her fault that the insurance company and HMRC didn't want to play ball
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 09 January, 2025
Thank you for your feedback, Jonathan. We're glad Jemma provided careful, considerate service and clear explanations throughout. Your understanding regarding external challenges is greatly appreciated.
Was this review helpful? Yes
Will.
Excellent. Very pleased with service and advice.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 08 January, 2025
Thank you for your feedback, Malcolm! We’re glad to hear you were pleased with the service and advice provided by Jemma during your Will's matter.
Was this review helpful? Yes
Excellent experience and service
Have used Jemma on two occasions and would highly recommend both her and Thomson and Bancks.
Very efficient, helpful and professional service.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 06 January, 2025
Thank you for your feedback, Lynne! We're delighted to hear that Jemma provided efficient, helpful, and professional service on both occasions and during your Wills matter. Your recommendation means a lot to us!
Was this review helpful? Yes
Lasting Powers of Attorney
Was very satisfied with Jemma O'Connor.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 06 January, 2025
Thank you for your feedback, Beryl! We're so glad to hear that you were satisfied with Jemma's service throughout your Wills matter. We appreciate your support!
Was this review helpful? Yes
Efficient and friendly.
Having recently married we needed to update our wills.
We were dealt with efficiently, professionally and in a very friendly manner.
We would recommend them and we will, if required, be using them again.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 21 October, 2024
Thank you for your kind review David & Janice! We are glad to hear that you found our service efficient and friendly, especially from Jemma. Your recommendation means a lot to us, and we look forward to assisting you again in the future if needed!
Was this review helpful? Yes
will writing
we discussed the elements that we would go through to complete the will.
I was put at ease by Jemma who showed both professionalism and care for my feelings.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 11 October, 2024
Dear Colin, Thank you for your kind words. We’re glad Jemma made you feel at ease with her professionalism and care during the process. Best regards, Thomson & Bancks
Was this review helpful? Yes
Organising Power of Attorney
Very efficient in organising the paperwork and patient in waiting for a signature. Most helpful.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 07 October, 2024
Thank you for your review. We're glad to hear you found the process efficient and helpful. It was a pleasure assisting you.
Was this review helpful? Yes
Power of Attorney
Straight forward, very efficient and very professional
Lawyer named in this review: Jemma O'Connor
Was this review helpful? Yes