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Frances
More than helpful, knowledgeable and easy to communicate with. Treated my disabled husband with the utmost courtesy (Pershore Branch) Highly recommended
A representative from Thomson & Bancks responded to this review on 11 November, 2024
Thank you for your kind words Frances! We are so glad to hear that Jemma provided excellent service and treated your husband with the care and respect he deserves. Your recommendation means a lot to us!
Was this review helpful? Yes
Professional & efficient
Having had to deal with the recent passing of my father and then the complexities of probate, I found them incredibly understanding, fast and efficient.
I would highly recommend them.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 08 April, 2025
Thank you for your kind words, Michael. We're truly sorry for your loss and glad we could support you through such a difficult time. We very much appreciate your recommendation.
Was this review helpful? Yes
Probate for Mother’s estate
My experience was very positive, clear, efficient and helpful
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 31 March, 2025
Thank you for your kind review, Tracey! We're glad to hear your Probate experience with Jemma was positive, clear, and efficient. We appreciate your feedback!
Was this review helpful? Yes
Administration for late mothers estate.
Jemma was very thoughtful when I communicated with her. She explained the process, also the approximate length of time that it might take to probate before completing all the necessary paperwork.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 31 March, 2025
Thank you for your kind review, Sheryl! We're glad to hear Jemma was thoughtful and helpful in guiding you through the probate process. We appreciate your feedback and are pleased we could assist you during this time!
Was this review helpful? Yes
Lasting Powers of Attorney
Speedy, polite, friendly and very much to the point.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 31 March, 2025
Thank you for your review, Derek! We're glad to hear you were pleased with the family law service provided by Jemma and the team, and found it efficient and friendly. We appreciate your feedback!
Was this review helpful? Yes
Our Wills
We went to Thomson & Bancks to do our wills. Very straightforward very friendly. Would definitely recommend to friends.
Lawyer named in this review: Jemma O'Connor
Was this review helpful? Yes
Preparation of Grant of Probate
We had one online meeting and then everything else was done by letter or email. Jemma was very helpful in the online meeting, gave good advice, I thought, and offered a level of service that was the most appropriate in terms of work to be done and keeping incurred costs down as much as reasonably possible. She was very friendly and easy to talk to, and kept us informed by mail or email at each stage of the process. I was very satisfied with the service and would recommend Thomson & Banks to others.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 24 March, 2025
Thank you for your thoughtful review and for sharing your experience, Christopher! We’re delighted to hear that Jemma provided helpful advice and tailored the service to your needs while keeping costs reasonable. It’s also wonderful to know that you found her friendly, approachable, and communicative throughout the process. Your recommendation means a lot to us, and we truly appreciate your trust. If you ever need further assistance, please don’t hesitate to get in touch.
Was this review helpful? Yes
Good service from Jemma
Understood our needs, explained everything well. Responded quickly to email enquiries.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 10 February, 2025
Hi Robert. Thank you for your feedback! We're pleased to hear that we could understand your needs, provide clear explanations, and respond promptly to your enquiries. Your satisfaction is our priority, and we truly appreciate your support!
Was this review helpful? Yes
Making a Will
I can highly recommend Jemma O'Connor. She was helpful and did not rush me through my appointment. She advised me with all legal aspects.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 06 February, 2025
Thank you for your kind words. We're glad Jemma provided helpful and thorough Wills advice. Your recommendation is much appreciated!
Was this review helpful? Yes
Excellent all round
Jemma really was on the case. Very careful and considerate. She explained everything very well. It was not her fault that the insurance company and HMRC didn't want to play ball
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 09 January, 2025
Thank you for your feedback, Jonathan. We're glad Jemma provided careful, considerate service and clear explanations throughout. Your understanding regarding external challenges is greatly appreciated.
Was this review helpful? Yes
Will.
Excellent. Very pleased with service and advice.
Lawyer named in this review: Jemma O'Connor
A representative from Thomson & Bancks responded to this review on 08 January, 2025
Thank you for your feedback, Malcolm! We’re glad to hear you were pleased with the service and advice provided by Jemma during your Will's matter.
Was this review helpful? Yes