They were ok polite when you do get to talk to someone but everything done electronically and sometimes all you want to get is some verbal advise and that was very had to get

Great professional team. Highly recommend

I learnt a lot by leaving this firm and going to a recommended solicitor and finding out how a solicitor is meant to work. TBI Hartlepool, who I contacted via a domestic abuse charity, where they have a plaque of support, did no end of damage to my confidence and bills. They wanted everything in paper, so if it was sent electronically, they reverted to paper. When I changed firms, the new firm was aghast at receiving everything in paper format (especially if I sent it electronically in the first place). I paid again for it to be reverted back to e-format.

Lack of sympathy, empathy, no pushing through on what was a protracted abusive case. Lack of clarity on charges and rights, especially someone struggling with trauma. I thought this was normal until I had a different experience, and realised my time with TBI only reinforced my gaslighting experience.

However, I did have the opportunity to pay monthly. Also, a different office has been recommended and due to a lack of legal aid firms, I am going to try a different office for children’s matters: it might just be the solicitor I dealt with.