Excellent and timely practical conveyancing advice on a difficult property sale

Thank you Ruth and team for getting us through to exchange and completion on a very tight timescale. 5 star

As local Estate Agents down the road at Aitchisons, we are often asked to recommend a good conveyancer. With DB looking after you , you have nothing to worry about. Great service, communication and speed. Keep it up !

I would like to share with anyone who reads this review what I effectively wrote to our solicitor and her team we were tremendously lucky to have on our side at Debenhams Ottaway...

In addition to yourself (Ruth Boulton), I would also like to share with you just how fantastic your colleagues Karen (Harding), Natalie (Clarke) and Lisa (Ambler) are. They really are an absolute credit to Debenhams Ottaway and the profession.

We found Karen to be very friendly, responsive, professional and very good counsel for us as we struggled through a frustrating previous chain that all started in June last year. Not only did she quickly ready us for sale on our first buyer, but also readied us for our purchase on the first property as well as getting us pretty much ready for our sale with our second buyer after we lost our first one!

Fast forward. Your firm along with the wider society went into lockdown. We then find a house that we think could be an amazing home for our family for the next 30 years, and we need to move quickly on it. The logistical challenges of multiple parties working on reduced staff capacity and often working from home, this could all have been a disaster!

Firstly Ruth, we would like you to know how grateful we were that you were able to prepare your report so quickly and efficiently in very difficult circumstances.

I would like to make a special mention for Natalie, who was our main contact throughout this immensely challenging time. Natalie has been simply incredible for us. She has always been available, communicative, professional, consultative and empathetic. She had to deal with so many difficulties generated by other parties in our chain. And Natalie has had to deal with us and what all this was doing to us! Natalie is the very definition of going above and beyond, she is a credit to the firm and to the profession. We are very lucky to have had her as our link!

I’d also like to mention Lisa, with whom we had our main contact during Exchange and Completion. There was a very tight turnaround in between Exchange and Completion - magnified by the context of lockdown. Yet Lisa was very responsive and diligent with all that was involved with the Completion statement.

Overall, I would urge anyone to choose this team at Debenhams Ottaway for buying/selling your home. It is critically important to have high quality, responsive, reliable and empathetic solicitors in your corner.

I can strongly confirm that Ruth has been outstanding and at times someone for me to let off steam. Ruth is an absolute GEM and if I ever hear people needing a firm of lawyers for anything I will immediately be passing your details over.