I used Thomson Bancks to purchase my first home due to a recommendation. I specifically worked with Chantal and Hayley, I was very disappointed with the service that I received. At times I would go 2-3 weeks without an update and when I called through to follow up with them after no response to emails, I would find out there hadn’t been any. Although at times this could be because there was no traction on the sellers side, they had also not informed me this was the case or followed up with them. Forms were sent through half populated as if they hadn’t even been checked and details of the property were also commonly incorrect. My biggest annoyance was that agreements were made during this process with the seller (I confirmed with Chantal what would be needed to be put in place to ensure they happened), needless to say safeguards that should have been put in place were not. Post sale my only options were to take the seller to court or pay the costs myself. This could have been easily avoided and since purchasing more land have realised that the oversight, knowledge and experience wasn’t there on this transaction. It took four months to complete on a house with no chain, that was unoccupied for three months of them. I will not be using again.

We have been thoroughly appalled by the incompetence, attitude, work-ethic, rudeness and lack of professionalism shown by Chantal Butters.
Quite simply, we are stunned that someone can be this poor at their job and this rude when challenged.
No idea what she does and thankfully we managed to make some progress when she was on leave and covered by colleagues who were actually competent.
Chantal seemed to spend her time writing defensive emails about her complete lack of ability, diligence and communication skills. She is error-strewn through lack of attention to detail and simple effort. A lazy, less-than- ‘solicitor’ who should be avoided at all costs.