After overseeing a family heist in which I was robbed of almost 200,000GBP they were unable to comply with the simplest of requests -- to send a PDF of the transfer details which was needed since the money is over a week late (and counting) in arriving. This despite being repeatedly asked. The compliance officer actually told me, her client, "I'm busy. It's not my job to send PDFs" and then HUNG UP ON ME (this at 2am where I am based in Tokyo).
The experience with the Will and Kingsford's lack of empathy, basic courtesy and humanity has caused me to have three panic attacks this year.

After overseeing a family heist in which I was deprived of almost 200,000GBP they were unable to comply with the simplest of requests -- to send a PDF of the transfer details which was needed since the money is over a week late (and counting) in arriving. This despite being repeatedly asked. The compliance officer actually told me, her client, "I'm busy. It's not my job to send PDFs" and then HUNG UP ON ME (this at 2am where I am based in Tokyo).
The experience with the Will and Kingsford's lack of empathy, basic courtesy and humanity has caused me to have three panic attacks this year.

I had a conversation with Mr Marcus Parsons today at Kingfords as regards inheritance tax/trust planning and what I felt might be a knotty issue. He suggested I rang a firm of accountants in the first instance and only get back to him if they didn't resolve it and he didn't even charge for this advice. This is outstanding service. I would certainly recommend this company to both individuals and business contacts after this exemplary interaction and would use them myself in the future for subsequent legal work. I was also impressed by the secretary Ms Louise Brown who fielded the original query from me. She was extremely efficient.