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Sam
Excellent service from start to finish Fran and her team kept me up to date with the progress and made selling my home completely stress free I would highly recommend them to anyone
A representative from Stephens Wilmot Ltd responded to this review on 24 February, 2020
Hi Sam, Thank you for your great review, it's very much appreciated. I've passed your kind words on to Fran and the team! Stephens Wilmot Solicitors
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Highly unprofessional, incompetent, and irresponsive
My experience with Stephens Wilmot Solicitors has been nothing short of disastrous, marked by unresponsiveness, inefficiency, and a shocking disregard for basic professional standards.
From the very beginning, communication was virtually nonexistent. Despite calling up to ten times a week, I was repeatedly placed on hold for over 10 minutes before being disconnected. Not once did I receive a callback, despite my numerous requests. This level of negligence is inexcusable for a firm claiming to offer professional services.
After paying my deposit, it took over six weeks for anyone to even open my case. Progress only occurred because of my relentless weekly follow-ups. Without my intervention, nothing would have been done.
When the final bill arrived, I was appalled to find multiple charges exceeding the original quote, with no prior explanation or justification. The final documents were riddled with mistakes, including inconsistent spellings of my name—a fundamental detail that I had already flagged but which remained uncorrected.
After enduring six months of delays and being ignored, I was then presented with an “express completion” fee because my mortgage was nearing expiry. This situation was entirely caused by the firm’s prolonged inaction and lack of urgency.
Stephens Wilmot Solicitors has shown an extraordinary level of incompetence and indifference, failing on every count of professionalism. I strongly urge anyone seeking legal assistance to avoid this firm, as they will only waste your time, money, and patience.
Lawyer named in this review: Fran O'Brien
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Purchase new home
Thank you very much for your hard work! We will definitely recommend your excellent service"
Dan and Betty
Lawyer named in this review: Fran O'Brien
A representative from Stephens Wilmot Ltd responded to this review on 07 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Extremely efficient and excellent value.
Francesca and Jonathan were extremely efficient and were always there when we needed them for any concerns or questions.
Would highly recommend.
Lawyer named in this review: Fran O'Brien
A representative from Stephens Wilmot Ltd responded to this review on 27 July, 2023
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Conveyancing
Excellent service. Very straightforward and was kept informed at each stage. Always willing to answer any questions that I had. Special thanks to Francesca and her assistant Jon, who were helpful and professional at all times.
Lawyer named in this review: Fran O'Brien
A representative from Stephens Wilmot Ltd responded to this review on 15 May, 2023
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Excellent Service
Thanks to Francesca O'Brien, Jonathan Harris and tge restif the team at Stephens Wilmot for overseeing a smooth and successful sale of my house. This is the first time I've used this solicitor's and would be happy to use them again
Lawyer named in this review: Fran O'Brien
A representative from Stephens Wilmot Ltd responded to this review on 09 May, 2023
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Thanks Francesca & Jonathan
We was required Stephen Wilmot by our mortgage advisor.
We dealt with Francesca & Jonathan, they were both responsive and they explained things if we didn’t understand.
Very helpful towards the end of the process.
Lawyer named in this review: Fran O'Brien
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Great experience
We have recently sold and bought a house whilst using Francesca at Stephens Wilmot as our conveyance. She was great from start to end. Even after our completion we still had to contact Francesca and she replied very quick and resolved the problem. We have previous negative experiences with conveyancers but we would definitely use these again and recommend to whoever needs one
Lawyer named in this review: Fran O'Brien
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The best experience!
Absolutely professional and supportive.
Strongly recommend.
A huge thank to Francesca O’Brien.
Lawyer named in this review: Fran O'Brien
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Helpful, communicative and understanding.
We engaged after finding the firm through a Google search, for both our sale and purchase. We had reservations about using a firm at a distance, having always used a local firm for all of our portfolio property transactions. The experience was extremely favourable from the beginning and sadly when our transactions faltered due to our purchase property withdrawing, Stephen’s Wilmot we’re extremely understanding and we received a healthy rebate on funds that we did not expect. We are experienced properly investors and have owned and run and international estate agency brand so we have had much exposure to property lawyers and we would most certainly recommend Stephen’s Wilmot.
Lawyer named in this review: Fran O'Brien
Was this review helpful? Yes