Minster Law Limited

Been on going claim for nearly 3 years. Been dealing with many people within business. They denied me medical attention. As the 3 year deadline approaches they refuse to continue as I have lost my temper with them!
Whatever you do, just don’t deal with a complete imbecile called Tariq, anyone answers with that name, just hang up. Alternatively when a Victoria Thorne wants to reply, just ignore and go straight to Law Society as he explanation is beyond rubbish in the way she conducts herself.

Avoid this company at all costs. The only reason I used them was because my insurance company recommended them.
Poor communication from the start. False information given on numerous occasions.
I asked to change and they told me I couldn't.
My claim is a very simple one which Minster Law have turned into a very complicated lengthy one.

Reference number 16460A
It’s embarrassing how they dealing with claims. Big name minister law but rubbish experience

I have never known anything like Minster Law in my life! you can't call them as their phone line is 'not in use' that is the number on the website and on my online portal. Absolutely in possible for them to get hold of them and when they do respond after several months they are so rude. Like trying to talk to a grumpy teenager. I have had to complain 3 times and just had to complain again. Was told i needed therapy for my accident and they told me i was didn't and i would be fine after 6 month's - yes after 6 months of therapy. Eventually they agreed that they miss read the medical report (both medical reports!) this is 2.5 years now and still can't get hold of them. Official Receiver has tried to contact them several times but no response. Honestly so stressful, i don't know how they haven't been closed down. I only went with them because Esure referred me to them... Please just go with another no win no fee and save yourself stress and frustration. Are they even still operational?
They even tried to push me to settle and missed half of the claim off the invoice - that was 10 month ago... still waiting for them now.
I have never known anything like them. It is almost laughable if it wasn't people suffering. Imagine if an elderly couple were having to deal with them. Just awful. They should be paying us to use them for experience let alone all that commission.
Only rated 1 star because i had to choose at least one!

Still waiting for my claim to progress! Accident took place in Aug '22 - so far 4 handlers and still nothing. I call them everyday and so far no one calls me back. I've actually started commenting on their LinkedIn posts with the laughing emoji because i can't quite believe some of the absolute b******t they write on there about their 'amazing customer service'. I'm at the point now where i just feel like withdrawing my claim as it's pointless.

I was referred to Minster Law by the AA following a road accident leaving me with whiplash. They were keen to sign me up and I asked all the right questions about medical treatment which they said I would receive.

I've been chasing them since May and still haven't received anything treatment wise. When I questioned it more recently, I was told there is a waiting list - I've already waited 5 months!

To me it seems they want me incapacitated for longer in order to gain maximum payout, and totally uninterested in my health.

Why a good organisation such as the AA use these people is beyond me.

I've had to go private for physio as the pain was unbearable.

Absolutely no care to their clients and communication is zero, and I've not been contacted to see how I am in terms of injury.