Minster Law Limited

Reference number 16460A
It’s embarrassing how they dealing with claims. Big name minister law but rubbish experience

I have never known anything like Minster Law in my life! you can't call them as their phone line is 'not in use' that is the number on the website and on my online portal. Absolutely in possible for them to get hold of them and when they do respond after several months they are so rude. Like trying to talk to a grumpy teenager. I have had to complain 3 times and just had to complain again. Was told i needed therapy for my accident and they told me i was didn't and i would be fine after 6 month's - yes after 6 months of therapy. Eventually they agreed that they miss read the medical report (both medical reports!) this is 2.5 years now and still can't get hold of them. Official Receiver has tried to contact them several times but no response. Honestly so stressful, i don't know how they haven't been closed down. I only went with them because Esure referred me to them... Please just go with another no win no fee and save yourself stress and frustration. Are they even still operational?
They even tried to push me to settle and missed half of the claim off the invoice - that was 10 month ago... still waiting for them now.
I have never known anything like them. It is almost laughable if it wasn't people suffering. Imagine if an elderly couple were having to deal with them. Just awful. They should be paying us to use them for experience let alone all that commission.
Only rated 1 star because i had to choose at least one!

Still waiting for my claim to progress! Accident took place in Aug '22 - so far 4 handlers and still nothing. I call them everyday and so far no one calls me back. I've actually started commenting on their LinkedIn posts with the laughing emoji because i can't quite believe some of the absolute b******t they write on there about their 'amazing customer service'. I'm at the point now where i just feel like withdrawing my claim as it's pointless.

I was referred to Minster Law by the AA following a road accident leaving me with whiplash. They were keen to sign me up and I asked all the right questions about medical treatment which they said I would receive.

I've been chasing them since May and still haven't received anything treatment wise. When I questioned it more recently, I was told there is a waiting list - I've already waited 5 months!

To me it seems they want me incapacitated for longer in order to gain maximum payout, and totally uninterested in my health.

Why a good organisation such as the AA use these people is beyond me.

I've had to go private for physio as the pain was unbearable.

Absolutely no care to their clients and communication is zero, and I've not been contacted to see how I am in terms of injury.

I can’t thank them enough for the help and support, the team that helped me through a very difficult time led by Jacob Underwood and Candice Watson were really supportive and on the ball, I really can’t thank them enough and definitely would recommend them .

So unprofessional company I have ever came across and they were suppose to be on my side.

I'm in a bit if a dilemma here as unfortunately I had an accident in Dec of 23 and one in Feb 22,my rating is based Totally on the team who dealt with the Dec 23one cannot fault them in any way great communication kept me up to date with every step and reached a settlement very quickly ,Thank you to the people involved much appreciated,
As for the earlier claim in feb22 this is still on going ,simular situation apart from drivers age and the fact he was driving like a maniac ,this claim is being dealt with by Richard Armitage completely and utterly unfit for purpose have had no communication from him unless Instigated by myself, I'm sure the file has either been shredded or stored away in the I can't be bothered box ,2 and a half years this has been going on and all I ever get is it will be referred to his manager and someone will contact you .Hope I live long enough.
As I said earlier can't fault the team for the 23 accident, but if you get Richard Armitage don't hold your breath.