Minster Law Limited

I was referred to Minster Law by the AA following a road accident leaving me with whiplash. They were keen to sign me up and I asked all the right questions about medical treatment which they said I would receive.

I've been chasing them since May and still haven't received anything treatment wise. When I questioned it more recently, I was told there is a waiting list - I've already waited 5 months!

To me it seems they want me incapacitated for longer in order to gain maximum payout, and totally uninterested in my health.

Why a good organisation such as the AA use these people is beyond me.

I've had to go private for physio as the pain was unbearable.

Absolutely no care to their clients and communication is zero, and I've not been contacted to see how I am in terms of injury.

I can’t thank them enough for the help and support, the team that helped me through a very difficult time led by Jacob Underwood and Candice Watson were really supportive and on the ball, I really can’t thank them enough and definitely would recommend them .

So unprofessional company I have ever came across and they were suppose to be on my side.

I'm in a bit if a dilemma here as unfortunately I had an accident in Dec of 23 and one in Feb 22,my rating is based Totally on the team who dealt with the Dec 23one cannot fault them in any way great communication kept me up to date with every step and reached a settlement very quickly ,Thank you to the people involved much appreciated,
As for the earlier claim in feb22 this is still on going ,simular situation apart from drivers age and the fact he was driving like a maniac ,this claim is being dealt with by Richard Armitage completely and utterly unfit for purpose have had no communication from him unless Instigated by myself, I'm sure the file has either been shredded or stored away in the I can't be bothered box ,2 and a half years this has been going on and all I ever get is it will be referred to his manager and someone will contact you .Hope I live long enough.
As I said earlier can't fault the team for the 23 accident, but if you get Richard Armitage don't hold your breath.

My opinion on Minster Law and my experience has been the same as these other reviews, especially that of ‘E’.

In Apr 2022, I was stationary and my car was hit from behind. Police were called and the driver admitted fault.
Sheila’s Wheels (Esure) transferred my call to Minster Law (I didn’t seek them out/choose them) They explained that they take “up to 25%” - later that turns out to be definite 25%. You have to submit everything into a portal (injuries, expenses, losses) so you’re doing all the work. They then don’t contact you. You’ll try contacting them, invariably waiting for over an hour to get through, when they will start asking for information that is already in their portal. ‘Negotiating’ on your behalf means advising the other party that you don’t agree via a different portal, it’s not a conversation and guess where the negotiation amount comes from! Your expenses, not that organised by Minster. I had to have 4 osteopathy sessions at £160. Minster organised (not at my request) 6 physio sessions at £597.50 - how does that compare? But it was my sessions that were “negotiated” at my loss. I found the physio very poor and she used to look up exercises on the internet when I arrived. I honestly did most of these exercises as part of a fitness warm up or cool down. I didn’t need this but was given no choice. When I was advised of my final settlement, I did say that although my payment wasn’t agreed, I’m sure theirs was and the agent said that they had made a loss on the physio but are writing it off. But in my final settlement, it’s been deducted from my total. They cause more aggravation and stress than it’s worth. 2 years and 3 months and it’s still not complete.

I am not one to write bad reviews as I fully understand the impact it can have on a business, the people that work for the business and ultimately peoples livelihood and i have tried to hold off on writing this review until my case was completed but I have run out of patience and energy. To all who are recommended this company.. avoid. To all who are thinking about using this company...avoid. To all who are even thinking about working here... avoid. It has honestly been the most brutal 4 years ( yes you read that correctly ) ever when dealing with this company. If you try calling, you will rarely get through to someone that can deal with your case, when you do get through no one seems to know what is happening with your case. You will constantly chase them in emails and phone calls to get no or very limited response. You will have to call the medical companies yourself to obtain information to then have to issue back to Minster Law. You will have to call your therapist to obtain information and again, issue them back to Minster Law. I have had two complaints upheld and two "good will gestures" sent to me as an apology due to them not issuing information in time, not updating myself on the case in a timely manor or requesting the correct service for my recovery, but their actions and work ethic remain the same despite this. If you want a long, drawn out, convoluted process, use minster law. If you want sanity, avoid at all costs!

I’m same as previous reviewer shocking customer service , i’d give 0 stars no one calls back iv chased several times, everything on the online portal which doesn’t work and Minster Law can’t he bothered to use and do updates either. My accident was 2 years ago and still no closer to resolving. My advice is to use another firm