
David
Collected on:
2nd time using optima. 2nd time I've had issues
Slow and don't respond when things put on their portal
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Optima Legal Services Limited on ReviewSolicitors.
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You can use this data to see how Optima Legal Services Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
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ReviewSolicitors uses our community data to show you how many clients used Optima Legal Services Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Optima Legal Services Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
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The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Client Reviews
David
Collected on:
Slow and don't respond when things put on their portal
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Marrach
Collected on:
Abysmal! - with a capital 'A'
Atrocious! - 'A' again.
Utterly Appalling Incompetence!!
We have wasted so much time messaging Optima Legal to try and resolve issues with our remortgage that we have no time to detail here.
The above sums them up anyway!
It really is a shame that such a company could be So Abhorrent and yet they don't do something about it. :-(
We didn't choose them, unfortunately our broker did!
Loan.co.uk (Who are much better we must say) aught to steer clear of Optima Legal!!
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Matter Type:
Transfers of equity
Sasha
Collected on:
Please avoid
Please avoid , our case has been on going for a year everytime we call they palm us off the worst Avoid !!! Our case handler I have never heard from mirka , all the advisors are awful
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Robin
Collected on:
Absolutely awful service.
The portal they use doesn’t work, there is no communication from them at any point in the process.
Having had Options ma complete our mortgage on the wrong date we are left out of pocket almost £3000. Having opening a complaint we have heard nothing, have been hung up on 7 times when told we would be transferred to a manager, have been put on hold and then diverted back to the queue and sat on hold totalling over 7 hours in 10 days.
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Matter Type:
Remortgaging
Alex
Collected on:
AVOID AVOID AVOID!!!
Please save yourself and don’t use this company of so called “conveyancers”.
This is by far and away the worst company i have ever had to deal with. They were tasked with a straightforward transfer of equity and remortgage, which would take any reputable firm 3-6 weeks to complete. It took Optima Legal 6 months to complete this work, which resulted in me paying thousands of pounds extra on my mortgage as we went two months past the end of my fixed rate period.
They are impossible to deal with, every time you call up to chase them your call is answered by support staff who don’t know anything and all they do is say “we will prioritise this for you” but never do and they can’t explain why it is taking so long and what’s going on.
Be aware that any request has a 10 working day turnaround, and i mean anything takes that long, even the littlest of things, so you can imagine how long it takes to progress anything and most of the time they don’t even do it within 10 days!
On the rare occasion a Case Executive does actually contacts you will then realise they don’t have a clue what they are doing as they frequently provide incorrect information and can’t tell you how long anything will take or what the next steps are.
After raising formal complaints which they don’t even follow their own complaints process for and giving them a chance to repair the damage they caused, they offered me a pathetic £100 compensation due to poor service on their part. Such a joke of company!
Please avoid them if you can, even if Halifax or whatever Bank are covering the costs of them, it is still worth paying a proper firm the couple of hundred pounds to do it for you, as this company will no doubt fail to complete your remortgage on time and so it will cost you more overall.
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Matter Type:
Residential Conveyancing
David
Collected on:
As conveyancers go this is nothing more than a work from home scheme doing the admin for the solicitors who have found a cushy one. As a service for something as important as this they should be in a different game.
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Sebastian
Collected on:
No communication,case left hanging for months, still incomplete. Unable to speak to the correct department every time when conacting them. Avoid avoid avoid.
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Matthew
Collected on:
I’ve used several solisitors over the years but Optima Legal have been the worst.
I had a relatively straight forward remortgage in pace many months before the deadline. Firstly they ‘accidently’ closed my case, I had to call and get it reopened. They have lost paperwork of mine which I sent them in the post and have had to resend. When I call them it often takes over 40 minutes to get thorough to them and often a told I’ll have to message them in the portal anyway.
I’m now past my mortgage deadline and am paying extra because they can’t do their jobs properly, I call each day but still they can’t resolve. Please avoid using!
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Lukasz
Collected on:
For no matter what stay away from this clowns 7 months ago they started remortgage process nothing complicated , my already extended mortgage offer expires in three weeks and it looks like they wont finish the case on time i ring them everyday so its my broker and natwest , no updates at all on portal and when i get through the phone to case handler its always tha same story they are reviewing documents case is treated as urgent but then nothing moves forward
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bonniecurtis
Collected on:
I am appalled with the service I have received from optima.
They are handling a remortgage which has taken longer than it took to buy my house in total! It’s taken over 3 months so far to handle a transfer or equity and change of title deed, not that complicated.
I have received little to no communication about my case. Every time I call they confirm that nothing has been actioned on the account. So 3 months of almost no work being actioned on my account.
I have logged a complaint about the lack of activity, bad customer service and low quality of work to which I was advised would be followed with a 48hr call back. 6 working days later and I have heard nothing. I called twice in this timeframe to chase and I was advised by an unhelpful phone agent that, still, nothing had even been looked at on my complaint or my account and they couldn’t advise when I would get called back and wouldn’t allow me to speak to anyone else, they couldn’t give me an eta on the case or tell me what was left to be actioned. What exactly are these people employed to do?
On top of this, the few things that have been actioned have been done incorrectly by the case handler. Meaning I’m having to provide the same information over and over again, which then puts me to the back of the queue due to constant mistakes on the case handlers behalf?
Yep I’m unable to speak to this person directly.
This whole situation has been traumatic for me given that it’s a split with me and my ex partner and nobody I have spoken to has shown any enthusiasm or commitment to actually doing the work on the account.
I’ve heard some solicitors are bad but these are the worst I have EVER dealt with. Please avoid at all costs.
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