Optima Legal Services Limited

Slow and don't respond when things put on their portal

Abysmal! - with a capital 'A'
Atrocious! - 'A' again.
Utterly Appalling Incompetence!!

We have wasted so much time messaging Optima Legal to try and resolve issues with our remortgage that we have no time to detail here.

The above sums them up anyway!

It really is a shame that such a company could be So Abhorrent and yet they don't do something about it. :-(

We didn't choose them, unfortunately our broker did!
Loan.co.uk (Who are much better we must say) aught to steer clear of Optima Legal!!

Absolutely awful service.

The portal they use doesn’t work, there is no communication from them at any point in the process.

Having had Options ma complete our mortgage on the wrong date we are left out of pocket almost £3000. Having opening a complaint we have heard nothing, have been hung up on 7 times when told we would be transferred to a manager, have been put on hold and then diverted back to the queue and sat on hold totalling over 7 hours in 10 days.

No communication,case left hanging for months, still incomplete. Unable to speak to the correct department every time when conacting them. Avoid avoid avoid.

I’ve used several solisitors over the years but Optima Legal have been the worst.

I had a relatively straight forward remortgage in pace many months before the deadline. Firstly they ‘accidently’ closed my case, I had to call and get it reopened. They have lost paperwork of mine which I sent them in the post and have had to resend. When I call them it often takes over 40 minutes to get thorough to them and often a told I’ll have to message them in the portal anyway.

I’m now past my mortgage deadline and am paying extra because they can’t do their jobs properly, I call each day but still they can’t resolve. Please avoid using!

For no matter what stay away from this clowns 7 months ago they started remortgage process nothing complicated , my already extended mortgage offer expires in three weeks and it looks like they wont finish the case on time i ring them everyday so its my broker and natwest , no updates at all on portal and when i get through the phone to case handler its always tha same story they are reviewing documents case is treated as urgent but then nothing moves forward

I am appalled with the service I have received from optima.

They are handling a remortgage which has taken longer than it took to buy my house in total! It’s taken over 3 months so far to handle a transfer or equity and change of title deed, not that complicated.

I have received little to no communication about my case. Every time I call they confirm that nothing has been actioned on the account. So 3 months of almost no work being actioned on my account.

I have logged a complaint about the lack of activity, bad customer service and low quality of work to which I was advised would be followed with a 48hr call back. 6 working days later and I have heard nothing. I called twice in this timeframe to chase and I was advised by an unhelpful phone agent that, still, nothing had even been looked at on my complaint or my account and they couldn’t advise when I would get called back and wouldn’t allow me to speak to anyone else, they couldn’t give me an eta on the case or tell me what was left to be actioned. What exactly are these people employed to do?

On top of this, the few things that have been actioned have been done incorrectly by the case handler. Meaning I’m having to provide the same information over and over again, which then puts me to the back of the queue due to constant mistakes on the case handlers behalf?

Yep I’m unable to speak to this person directly.

This whole situation has been traumatic for me given that it’s a split with me and my ex partner and nobody I have spoken to has shown any enthusiasm or commitment to actually doing the work on the account.

I’ve heard some solicitors are bad but these are the worst I have EVER dealt with. Please avoid at all costs.