bonniecurtis
Collected on:
Avoid Optima at all costs
I am appalled with the service I have received from optima.
They are handling a remortgage which has taken longer than it took to buy my house in total! It’s taken over 3 months so far to handle a transfer or equity and change of title deed, not that complicated.
I have received little to no communication about my case. Every time I call they confirm that nothing has been actioned on the account. So 3 months of almost no work being actioned on my account.
I have logged a complaint about the lack of activity, bad customer service and low quality of work to which I was advised would be followed with a 48hr call back. 6 working days later and I have heard nothing. I called twice in this timeframe to chase and I was advised by an unhelpful phone agent that, still, nothing had even been looked at on my complaint or my account and they couldn’t advise when I would get called back and wouldn’t allow me to speak to anyone else, they couldn’t give me an eta on the case or tell me what was left to be actioned. What exactly are these people employed to do?
On top of this, the few things that have been actioned have been done incorrectly by the case handler. Meaning I’m having to provide the same information over and over again, which then puts me to the back of the queue due to constant mistakes on the case handlers behalf?
Yep I’m unable to speak to this person directly.
This whole situation has been traumatic for me given that it’s a split with me and my ex partner and nobody I have spoken to has shown any enthusiasm or commitment to actually doing the work on the account.
I’ve heard some solicitors are bad but these are the worst I have EVER dealt with. Please avoid at all costs.
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