Matter Type:
Remortgaging
Alex
Collected on:
Scam of a company!
AVOID AVOID AVOID!!!
Please save yourself and don’t use this company of so called “conveyancers”.
This is by far and away the worst company i have ever had to deal with. They were tasked with a straightforward transfer of equity and remortgage, which would take any reputable firm 3-6 weeks to complete. It took Optima Legal 6 months to complete this work, which resulted in me paying thousands of pounds extra on my mortgage as we went two months past the end of my fixed rate period.
They are impossible to deal with, every time you call up to chase them your call is answered by support staff who don’t know anything and all they do is say “we will prioritise this for you” but never do and they can’t explain why it is taking so long and what’s going on.
Be aware that any request has a 10 working day turnaround, and i mean anything takes that long, even the littlest of things, so you can imagine how long it takes to progress anything and most of the time they don’t even do it within 10 days!
On the rare occasion a Case Executive does actually contacts you will then realise they don’t have a clue what they are doing as they frequently provide incorrect information and can’t tell you how long anything will take or what the next steps are.
After raising formal complaints which they don’t even follow their own complaints process for and giving them a chance to repair the damage they caused, they offered me a pathetic £100 compensation due to poor service on their part. Such a joke of company!
Please avoid them if you can, even if Halifax or whatever Bank are covering the costs of them, it is still worth paying a proper firm the couple of hundred pounds to do it for you, as this company will no doubt fail to complete your remortgage on time and so it will cost you more overall.
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