Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Carpenters Group on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Carpenters Group. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Carpenters Group and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Carpenters Group performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Carpenters Group and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Carpenters Group compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Carpenters Group offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Sarah
Collected on:
No response for over 6 months despite many emails, phone calls and complaints. The app stated my claim had been settled when it had not and I am awaiting a medical assessment. I am not able to access urgent medical treatment or update my claim with my injuries due to their lack of response. My GP is appalled at this. Avoid at all costs.
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Matthew PD
Collected on:
I'm a qualified Criminal Law.
Avoid like the plague.
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Matter Type:
Motor Insurance Policy
Janice
Collected on:
So stressful dealing with carpenters I would NOT advise using them
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Aby
Collected on:
julie mezzie will and does not respond to emails answer phone calls i would not want these people representing me in court i question their profesionalism and would like them investigated
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Umar
Collected on:
It's been 14 months since my accident and the whole experience with these lot has been appalling! They do not respond to emails, past 3 months or so I gave all the evidence they needed for my losses but hear nothing and have to chase it up and then get told the same thing about my losses still being calculated. I'd be surprised if I see any money for an accident the third party accepted liability for! Will look to take legal action against Carpenters Group
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Lynda
Collected on:
Had an accident in May this year with hit and run driver. Straight forward claim for Excess, Costs incurred in the accident. Was passed on to this company but since then my claim handler Fanila Javid has repeatedly ignored my emails. Official complaint in and surprise surprise I was advised regularly that they were chasing my medical report. That was until the official 8 weeks was up. Then nothing. I have repeatedly emailed both customer complaints and my handler. Gave them until today and now the complaint will go in to the Ombudsman and the Law Society Complaints. I wish I had never touched this company. All I want is what I have lost financially that I can prove I have lost. help if you had any sort of complicated claim. Disgusting service and don't know how they are getting away with it.
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Martin
Collected on:
These so called solicitors are a bunch of frauds still waiting for my excess money back from a no fault claim from a year ago which was settled in court in July. Sent in proof of payment which they requested and had no contact from them since. Dealt with a bloke called Mathew who absconded all of a sudden. I certainly wouldn't want thesemorons representing me in court all though I'd like to see them in court. After all they are looking after general accidents affairs that says it all an absolute disgrace
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jennifer
Collected on:
This company is unprofessional and useless! They do not respond to calls or emails or requests for managers details. I have been waiting for 9 months on a no fault claim.
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Matter Type:
Car Accident
Jason
Collected on:
Avoid Carpenters!
I submitted all necessary documents for the car incident in May 2023 and requested that they obtain CCTV showing that the third party was driving recklessly, as they drove into the back end side of my vehicle. It is now August 2023 and they have still not requested the CCTV video.
I have called Carpenters over 20 times spending many hours chasing for updates, as they do not reply to emails.
I have a claim handler called Megan, which I have asked to speak to many times, but never spoken to on 3 months.
I get a call from a lady called Sally who informed me that Carpenters (who manage my car insurance on behalf of ticker) have decided to hold me solely responsible for the claim, without even seeing the CCTV footage.
Carpenters never wanted to help me with presenting my case and I will never be using them or Ticker again in the future, as they have not acted in the best interests of me the customer.
I will now be raising a complaint in regards to this poor service and no doubt, I will have to escalate this to the ombudsmen.
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Rachael
Collected on:
I'm disgusted to even give this company 1 star, what a complete and utter shambles this is!!!!!!! I had my car accident 13 months ago, almost 14 months, and with a badly damaged vehicle from the third party, this company have been so unwilling to help, zero empathy, shocking communication skills and absolutely AWFUL at their jobs!! I DO NOT RECOMMEND ANYBODY TO USE THESE!!
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