My experience with Blacks Solicitors has been incredibly upsetting and I feel completely let down.
I’ve been left with unexpected and unexplained charges that were never agreed upon, vague explanations about the work done and a complete lack of transparency. I was told that any additional work would be discussed with me beforehand, but that didn’t happen. Instead, I found out after the fact and have been charged for things I didn’t approve or request.
To make matters worse, the meetings were so poorly organised that I had to send several emails just to confirm basic arrangements. At one point, a trainee was sent to a call without my knowledge or approval, and I was charged for their time. This left me feeling completely disrespected as a client.
I’ve raised these issues with the firm and lodged a formal complaint, but the responses I’ve received so far have been dismissive and lacking any real accountability. The whole experience has been draining, stressful, and honestly, it feels like I’m being scammed.
Avoid avoid if you require billing transparency!