Rowland
Collected on:
Slow, Inefficient, Expensive
Unfortunately the speed of their case delivery is nowhere near the efficiency of their monthly client billing process. They are slow, inefficient, but expensive.
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Austin Kemp Solicitors Limited
08458625001
- Address
- LS1 5JW
- 08458625001
- www.austinkemp.co.uk
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How Austin Kemp Solicitors Limited Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Austin Kemp Solicitors Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Austin Kemp Solicitors Limited. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Austin Kemp Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Austin Kemp Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Austin Kemp Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Austin Kemp Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Austin Kemp Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Matter Type:
Divorce
Peter
Collected on:
1 star for outcome achieved. 4 stars for effort. Costly mistakes
SA has many years of experience and was broadly helpful through the process but her experience was outdated and she made some very costly errors including errors in forms submitted which ended up extending the process and costing a LOT more in time, stress and cost. SA did not advise me well of all the latest processes for digital communication with the courts which I believe also extended the process and increased cost. I DO NOT recommend SA or Austin Kemp - total cost result was 2-3 times national average. Recommend to seek a more modern solution such as Amicable, Divorce Surgery or consider the forthcoming www.separatespace.co.uk once live
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Hemen
Collected on:
Awful
I went to this solicitor I paid £300 then he said £1000 deposit he said I might get it back earlier. After I received a letter I had to sort it out myself he only sent 1 letter and he asked for another £1080 which was for one letter. I called them and complained saying it’s too expensive then I received another letter asking for another £900 stating some of the fee was for the phone call which I complained about the price! -mr Farouq.
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Matter Type:
Child Access
Mark
Collected on:
Terrible experience
Very poor service received from this firm.
Lack of clear information, lack of advice, lack of contact.
Official complaint in progress.
Do NOT recommend.
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Matter Type:
Divorce
Mark
Collected on:
Austin Kemp-Very professional Divorce Solicitors
Austin Kemp provided me with a divorce and consent package at Great value, Emma Clowes was my contact, Emma was very prompt in dealing with my situation and contacting all relevant parties. I really had to do nothing apart from pay the small fees, fill in some small documents and before I knew it I was divorced. A great service, thank you Emma and Austin Kemp.
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Carlene
Collected on:
No expertise- poor service, poor consultation
Received consultation with SA. Level of expertise and knowledge poor, referring to what can be done if I were married. Not helpful when I am not.
Lacking in empathy, skill or professionalism . Go elsewhere for a professional service.
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Matter Type:
Divorce
fatima
Collected on:
Avoid!!
Went through my divorce process with this firm. I feel I had an extremely traumatic process dealing with this firm. I feel it was truly shocking. I am now in the process of taking this matter further. Please avoid!!
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Matter Type:
Child Maintenance
Raj
Collected on:
Spousal Maintenance
I was facing a very tough legal decision about my spousal maintenance and the advice I received from Austin Kemp was very clear and precise from the get go. They made the decision a lot easier to process and I'm so glad I enlisted their help.
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Simon
Collected on:
Heading towards being a scam organisation
Basic instruction, negotiate a financial agreement, Decree Nisi already granted. Quote £1500-3500. Strung it out for nearly 2 years, achieved nothing but tried to bill over £12,000. Sacked them and did the job myself, agreement reached after two letters. They changed from a good well established firm into nothing but a billing machine when ownership changed in 2017. Have taken them to the Legal Ombudsman. The Solicitor repeatedly asked for the same information, didn’t take direct instruction just kept billing for pointless and in effective work. Take my advice DO NOT TOUCH THIS SCAM ORGANISATION WITH A BARGE POLE.
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Matter Type:
Separation
sonia
Collected on:
Awful firm
if you want a divorce do not go here. they will take minimum of 2 years or more, for basic divorce
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About this branch
Regulated by
Legal services
Personal areas of law
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Consumer
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
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Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
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Housing & Property
- Landlord and Tenant
Business areas of law
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Banking
- Banking
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Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
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Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Data Protection
- Franchising
- Insolvency and Bankruptcy
- Intellectual Property
- Management buyouts
- Merchandising and sponsorship
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
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IT & Intellectual Property
- Advertising and Marketing Compliance
- Anti-Counterfeiting and Anti-Piracy
- Confidential Information, Know-How and Trade Secrets
- Copyright
- Dealing with intellectual property infringements
- Design rights and product designs
- Domain Names
- Intellectual Property Litigation and Dispute Resolution
- Patents
- Personality and Image Rights
- Trade Marks and Designs
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Regulations
- Health and Safety