Atrocious. Sold house via Auction approx 7th December 2020. Three months later (9th March 2021), I have never had an update from this firm. The quote I was given via e-mail was exceeded on the contract, within their e-mails to me properties were misidentified in information transfers requests. Data was not collated correctly & repeated data already submitted was requested again (giving the incorrect property address in e-mail title). They were unobtainable via e-mail or Telephone. 14 e-mails were ignored & the only two calls I made to the firm were also ignored. They illegally cancelled the contract when I cc,d the Solicitors Regulation Authority into the e-mail when I found communication to the firm an impossible task a firm must have "good reason" for a contractual cancellation, they had no reason apart from me trying to clarify data, whilst I was being ignored. a partner claiming to "Had sight" if my repeated requests for clarifications, was also clearing viewing yet ignoring my repeated requests for clarification on instruction. Staff at the office were on two of the three occasions I attended, rude and unhelpful. Overall an unadvisable retainer of legal work. I switched to Eatons & immediately felt a sense of relief with their professional courteous & helpful manner. Never mind 60 plus positive reviews, in lieu of the 6 or 7 Negatives on Schofield Sweeney which include SRA impropriety at the Christmas Party by Partners at the firm.
Quote:
James Staton
Partner
Litigation
"So far as the allegations matter to which you refer is concerned, if you have read the matter in detail, you will have realised that the incident which led to the complaint and the decision of the SRA/SDT occurred before the person who was the subject of the complaint joined this firm. Furthermore, the issue has absolutely no bearing on the handling of your matter."
So they hired a person with previous behaviour of Misconduct. This sums the company up in a single action
