Lcf Residential Limited

I can’t even begin to explain how disgracefully poor my experience was with LCF.

Even when trying to make a valid complaint through their very own complaints procedure as shown on their website, Mr Stell (one of the Managing Directors) will do anything to dodge you. I’ve been waiting over a whole month for Mr Stell to properly let me know that he is looking into my case…

Poor communication, lack of ownership of mistakes and pure incompetence are just a few things I can say about this company.

I’m now having to go through an alternative complaint body to even get listened to.

I wish I could leave a 4 or 5 star review like most people about this company but I really think they dropped the ball with my case.

Where to start with the poor attitude and incompetence of Team Blue at LCF Residential. I have never dealt with a company that have been so awful and rude for asking simple questions for first time buyers. Not only did they make you feel like a burden for querying things, they got many things wrong on the completion statement that was only picked up by myself as the client. They need to re-train their staff to understand their job and also work on their customer skills. When they did eventually answer the phone, they would never apologise for their mistakes, raise their voice to speak over you & belittle you as a person. Once I said I would not use their service again, their employee replied with "good take your service elsewhere" which I think just says it all. Please read similar reviews with the same comments. I really hope they take this on board.

As first-time buyers, we had no idea how the process of exchange should look like. Team Blue and their poor timekeeping and communication skills made us homeless for few days.
We have given 5 weeks notice to exchange and complete. We were encouraged to move this forward but we have decided not to. When we have flagged a lack of communication and updates on the progress, the person managing that team said, “I can exchange and complete on the same day”. Unfortunately, she could not! Conveniently she went on annual leave on the day when we should receive our keys and left the junior team members to deal with the exchange. Which was a huge mistake! With almost a week delay we have moved into our first home. We have never heard any apologies instead we were told that we are making Sarah C and her team do work for free and they are not paid for calling our lender. Our official complaint had been ignored for almost 2 weeks and only after following up again we have received an acknowledgement email stating that they will get back to us in 7 days time frame.

We come back time and time again to LCF- primarily because of how they care for their clients. Our recent house purchase was overseen by Julie Davis, her knowledge and professionalism is simply outstanding. Julie guides and explains each stage clearly and makes the complex legal jargon and at time process easy to understand. Big thanks.