03003033805
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of The Law Firm Group Ltd on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using The Law Firm Group Ltd. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used The Law Firm Group Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how The Law Firm Group Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used The Law Firm Group Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how The Law Firm Group Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that The Law Firm Group Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Heather
Collected on:
We received an excellent service from Charles Long and his team. Charles and Jo were always professional, friendly and understanding which we found so very helpful. We could not have asked for a better service.
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Howard
Collected on:
The Law Firm Group updated my will in a professional manner and charged the price quoted. Charles Long explained the process before we started and responded promptly to any questions I had. In summary, I am very happy with the service provided.
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Matter Type:
Wills
Ian
Collected on:
Made the whole process simple and understandable.
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Bruce
Collected on:
This review is for a different branch.
TLFG intervened on my behalf with British Airways on a travel claim. After 3 months, BA refused to acknowledge they has lost my golf equipment, bags, clothes etc on the flight back from Jersey.
Aviva stated they would not pay the claim until BA declared the equipment lost. The pressure from TLFG worked and Aviva promptly paid. BA should hang their collective heads in shame as it has taken 5 months for this matter to finalise.
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Ketan
Collected on:
This review is for a different branch.
We used his firm for a commercial property lease and sale. The original lease document has been lost! The sale was delayed by the first solictor to a point where the sale almost fell through and then on sale funds were not paid to the agent as made out and were withheld by the compliance partner for fees that were not justified or agreed. We then complained to the Senior partner Charles Long who does not seem to care in the least - no meaningful reply to our compliant and no apology. We are now forced to refer to the LO and potentially the SRA (depending on findings) and make a claim in respect of the lost lease which we require in a claim for unpaid rent.
Overall - DO NOT USE THS FIRM especially if client monies are to be held by them. It has no leadership and we found it unscrupulous and and the carefree and careless culture pervades from the top down. There are far less expensive and more competent firms.
KS (Trustee of a SSAS)
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Adele
Collected on:
This review is for a different branch.
A Solicitor firm that I will recommend and use in the future. They were so fast and efficient in dealing with my enquiry that it has encouraged me to change from my old Solicitor firm whom I might add couldn't fit in my simple request to witness signatures.
Well done to The Law Firm Group Cromer.
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Ronan
Collected on:
This review is for a different branch.
Kayleigh supported myself and my wife in purchasing a flat for my wife's father. Her service was remarkable. She was responsive, succinct, energetic and enthusiastic. She made the process extremely easy for us and she provided wise counsel at every step of the way. I have been in the legal business for 25 years and she was one of the finest lawyers I have dealt with. A great asset to the Law Firm Group!
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Colin
Collected on:
This review is for a different branch.
Have been waiting for official confirmation (almost 4 weeks) for the Hitchin branch to confirm they are in possession of my legal documents which the Law Firm Group transferred from Chamberlin's Solictors of Hitchin earlier this year. After sending several emails over the last few weeks, I finally received a reply today (5/8/21). Absolutely appalling.
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Matter Type:
Redundancy
Mihaela
Collected on:
This review is for a different branch.
I was very pleased to collaborate with Charles Long and his team on my employment redundancy case, in October 2020. I found it easy and straightforward to get in touch with them and obtain an appointment and I've been thoroughly explained everything on the case and benefited from great professional advice, in a format easy to understand for a non legal audience. I was able to close the loop with my employer within 24 hours due to Charles's promptness , flexibility and professionalism. I highly recommend The Law Firm Group for anyone in need.
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Gareth
Collected on:
This review is for a different branch.
Was really helpful for my first appointment. When I then needed them to proceed further with my case I couldn't get in touch with Charles?? Really odd, I sent 3 emails and 8 calls? When speaking with someone on reception, I explained this and she assured me i would get a call back, nothing!
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