0121 233 4333
Wilkes are an award-winning, full-service, UK law firm operating from the Midlands region with offices in central Birmingham & Solihull. Our expert solicitors specialise in a wide range of legal services for both businesses and individuals. Choosing a solicitor is an important decision and client satisfaction is at the core of everything we do. Our aim from the outset is to become trusted advisors to our clients and consistently provide legal excellence at every opportunity. Read more...
Wilkes
have 3 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Wilkes on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Wilkes. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Wilkes and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Wilkes performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Wilkes and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Wilkes compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Wilkes offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Debt Recovery
Alan
Collected on:
Debt Collection - I was introduced to Wilkes Partnership via a third party and asked for their help with two relatively minor matters. I was very impressed with the efficient professional service and would not hesitate to use them again.
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Suki
Collected on:
I have had a miserable experience with Wilkes Partnership, Birmingham (incorporating Coley & Tilley Solicitors).
We used them for probate in 2014-15. We asked for tax advice which their terms and conditions clearly state they can give in relation to probate & wills. The solicitor rang us but didn't know that tax allowances were transferable describing them as personal, and subsequently as individual and a 'use it or lose it' allowance. But the law had been changed since 2007 to allow them to be transferred between spouses.
Later I was told that for a parent to give to children would incur capital gains tax. But that too is not correct. It would be a gift.
When I discovered these matters in 2019 onwards Wilkes have told us all sorts of things that just aren't correct. Luckily I found a recording of the first call and the advice which contrasts starkly with what they claim now. I now find myself turning to the Legal Ombudsman to look at the firm. I was disappointed when they tried to block the Ombudsman investigation for legal reasons. I also find myself trying to get the SRA to look at Wilkes statements which go against what actually occured. But as the Trustpilot score for the SRA show, they don't seem to be impartial and are funded by fees from the solicitors they are supposed to oversee.
I hope Wilkes do not try to block this review too given my experiences so far.
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Matter Type:
Inheritance Act claims
Linda
Collected on:
Kevin supported me through an inheritance act litigation with my brother's in 2017. He was a brilliant litigator. Was on top of the case at all times. Defended me in a strong and knowledgeable way. Keeping a clear focus whilst understanding the emotions around the situation. He gave clear and practical advice with good explanations of legal terminology. Keeping me involved in my case at all times. A good outcome was achieved. Thank you Kevin.
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Verified review
This review has been left by a verified client who used Wilkes.
Matter Type:
Cosmetic Surgery Claims
Julie
Collected on:
This review is for a different branch.
Taking legal action is not for the faint hearted, it’s a lengthy process having to constantly relive a painful experience, attend medical examinations, read/discuss reports … and I don’t think I would have got through this without Kate Campbell Gunn who is an empathetic, good person who will talk to you at your level, advise and listen. I suffered aesthetic and functional injuries following cosmetic surgery. My case was a difficult one, but Kate took it on after very poor service from another firm and I will forever be grateful to her. I have now received compensation and though I will always carry scars and nothing will ever be the same, I am now able to pay for expensive revision and start to rebuild my life. Thank you Kate.
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Verified review
This review has been left by a verified client who used Wilkes.
Matter Type:
Accident and Emergency Claims
Grace
Collected on:
This review is for a different branch.
I couldn't be more pleased with the service provided; from our initial consultation to the steps to tackle our case. Our solicitor demonstrated an impressive level of experience, expertise, and above all compassion.
They made the entire process stress-free, explaining every step in clear terms and keeping me updated on the progress of my claim. Their attention to detail and commitment to securing the best possible outcome for me was evident throughout. I always felt reassured that my case was in capable hands.
Thank you.
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Verified review
This review has been left by a verified client who used Wilkes.
Matter Type:
Medical Negligence
Averil Standley
Collected on:
This review is for a different branch.
My concerns were clearly listened to, always kept informed of case progress and everything explained in a clear and understandable manner. Kate Campbell Gunn was polite, friendly and highly professional.
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Verified review
This review has been left by a verified client who used Wilkes.
Matter Type:
Medical Negligence
Joan
Collected on:
This review is for a different branch.
Difficult period but they helped me through the legal process and kept me informed. Kate was diligent and understanding!
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Verified review
This review has been left by a verified client who used Wilkes.
Matter Type:
Medical Negligence
Carol
Collected on:
This review is for a different branch.
Solicitor Kate worked my case over a period of time, despite the challenges of the case.
She worked diligently to plow through reams of medical information, but also more importantly listened to me, the person with the experience of being injured through medical negligence by specialist consultant. Kate communicated well, keeping me updated at every stage of the process.
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Verified review
This review has been left by a verified client who used Wilkes.
Matter Type:
No Win No Fee
Tom Pinkney
Collected on:
This review is for a different branch.
Amazing experience with Annmarie, Sheila and the rest of the team. Always there when you need them and they have your best interests at heart. Thankyou for everything
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Verified review
This review has been left by a verified client who used Wilkes.
Matter Type:
Birth Injury To Mother Claims
Anonymous
Collected on:
This review is for a different branch.
I highly recommend Kate Campbell-Gunn.
I contacted Kate at a time where, due to clinical negligence, I had no trust in professionals and was extremely traumatised. Straight away I felt at ease with Kate, I trusted her, felt her empathy and knew she would do all she could do help. She worked so hard for us in what ended up being a three year case, always keeping us up to date, advising on next steps and putting us in touch with the best clinical experts. Often in sensitive cases involving childbirth, PTSD causes a lot of self-blame and guilt. Kate knew that the admittance of negligence was vital for us, and she achieved this as well as a settlement far beyond what we were expecting. In short, I am so happy I got in touch with Kate and trusted her to work on our case.. doing so was life changing. Thank you Kate, we are so grateful.
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Yvonne
Collected on:
Good professional service.
My lawyer Ryan Keating was superb.
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Mark
Collected on:
Associated with the Gatecrasher!! Avoid at all costs!!
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Innan
Collected on:
My mediation experience with Jackie was absolutely wonderful! She is extremely competent, professional, and experienced lawyer who knows how to control the heat in the room, offer appropriate insights when needed, manage time effectively, and facilitate conversation with care, fairness, assertivesess and kindness. I could overcome the most difficult time in my life with her! Thank you from the bottom of my heart!
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Sundance
Collected on:
My genuine and honest review is that The Wilkes Partnership are the worst solicitor’s firm I have ever used.
I regret ever using them and found that they make statements to cover failures that are just not true. I ended up discovering irregularities years later and had to seek advice on consumer law, inform the SRA, seek advice from negligence lawyers and turn to The Legal Ombudsman for things that happened when I turned to The Wilkes Partnership during bereavement.
Growing up I would hear people bemoaning the law profession and assailing them with words of such vitriol that I just thought these people must have a personal axe to grind that surely was undeserved.
But from my experience using The Wilkes Partnership (through a firm they incorporated) I understand why so many people have contempt for lawyers.
My advice is to shop around in advance for people you feel will truly have your interests at heart. After all you are paying them. Yes they have legal training in their field but despite the sense of grandeur and elitism some hold, solicitors are just providing a service like any other business - like a supermarket or a plumber, they are subject to the same consumer legislation. They are just humans behind those suits despite the facade; behind the grand words they are just regular people. Each solicitor therefore is subject to the same foibles as anyone in any other profession.
Do not be fooled. Make them work for you and earn the hard earned money you pay them. And always scrutinise their work. They do make mistakes. Be it accidentally or due to poor knowledge. Don't trust them too much. And if you smell wrong doing chase it up immediately.
Do not be intimidated by any threats either so long as you are truthful.
UPDATED 14/10/23
The dishonesty and documents that went missing from the file and the absolute untruth from the firm lead me to ask anyone who decides to use this firm to look beyond the friendlyness, plan for the worst scenario and insist on recording meetings to safeguard against any unprofessional conduct. I can advize no more. Good luck.
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A
Collected on:
I am writing this review to express my extreme dissatisfaction with the services provided by CHRIS ALLEN JONES at THE WILKES PARTNERSHIP BIRMINGHAM OFFICE My experience has been marked by poor communication, ignored emails, and a blatant disregard for the Solicitor Code of Conduct.
From the outset, the lack of responsiveness to my emails and inquiries has been staggering. It seems that once payment was secured, any semblance of customer service vanished entirely. Numerous attempts to seek clarification and updates on my case have been met with silence, leaving me frustrated and in the dark about the progress of my legal matters.
Furthermore, it has become apparent that the Solicitor Code of Conduct, a set of guidelines designed to ensure ethical and professional conduct, has been blatantly ignored. The duty to act in the best interest of the client, maintain transparency, and provide competent representation has been neglected in this instance.
The lack of customer service and transparent communication creates an environment that prioritizes financial gain over the client's best interests. It is disheartening to feel like a mere source of revenue rather than a client deserving of respect, clear communication, and competent legal representation.
I urge CHRISS ALLEN JONES and THE WILKES PARTNERSHIP to reevaluate their commitment to ethical standards, client care, and the principles outlined in the Solicitor Code of Conduct. My hope is that this feedback prompts a necessary reassessment of the firm's practices and fosters an environment where clients are treated with the professionalism and respect they deserve.
futhermore, even though I complained about their service, literally nothing was done about it Aaron the case handler, threw it back in my face, stating the case was handled correctly, (please do your research before choosing any solicitor firm)
Careful what reviews you see, do your own research don't just look at the reviews
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For our business clients, both national and international, we provide leading-edge legal support in company & commercial, M&A and corporate finance, employment, real estate, planning & regulatory, property litigation, commercial litigation, commercial recovery and insolvency services. For private individuals, we provide a full range of legal services including wills, trusts & probate, tax planning, residential conveyancing, dispute resolution, court of protection, notary services, personal injury and clinical negligence and family law.
Childcare Conveyancing Divorce and Family Employment Notary Services Power of Attorney & Court of Protection Probate & Estate Administration Wills and Trusts
