This review is for a different branch.
This company is an absolute disgrace, and I feel compelled to share my horrendous experience to WARN EVERYONE to stay as far away from them as possible. I have NEVER been more angry and frustrated with a company in my entire life. If you care about your mental health, your time, and your hard-earned money, do NOT trust them with your property sale!
Let me tell you, my sale only ever progressed because I pushed and pushed, and it’s truly appalling how much I had to do just to keep things moving. My mental health was completely at risk due to the constant stress they caused. Thankfully, the estate agents were the ones truly supporting me and, together, we ended up doing the conveyancer’s job for them because they couldn’t care less about me or my transaction.
From the very start, there were red flags. A mortgage adviser warned me about their reputation, and I now have full proof that my concerns were justified. They initially gave me a low quote, but I was later hit with hidden charges that I NEVER authorized. Not only that, but the work that I was charged for was never discussed, and some of it I explicitly rejected. But they didn’t care—they overcharged me on completion day, tripling the original quote. Yes, you read that right. I was cornered into paying for these last-minute, unauthorized charges because they trapped me with their deceitful tactics.
But the lies and deception didn’t stop there. Despite requesting an invoice well in advance, they continuously failed to deliver. Their “promises” were empty, and they withheld vital information until it was far too late. This is how they operate—deliberately misleading and frustrating their clients. I also had the pleasure of dealing with Home Legal Direct, who took £250 just to introduce me to this nightmare of a company. The whole thing is a SCAM.
The communication, or rather, the total lack of it, was infuriating. I was ignored, hung up on, and left on hold endlessly while they completely disregarded me. And on completion day? After everything was confirmed and set to go, I was told at the last minute that we couldn’t complete. This caused me stress beyond belief, wasting hundreds of pounds in van costs, moving arrangements, and annual leave. If I hadn’t called them that morning, I would have been left high and dry. It’s a miracle that we even managed to complete, but only because I had to force them to do their job.
What really gets me is their complete disrespect. They refused to update the portal (which, by the way, they charge you to access), ignored my requests for updates, and lied about the status of my transaction. It was an utter disaster. I’ve never felt so helpless or disregarded by a company in my life.
To anyone considering using this company—DO YOURSELF A FAVOR AND STAY AWAY. It’s a scam. They’re dishonest, incompetent, and will cost you time, money, and a whole lot of unnecessary stress. I’m sharing this review everywhere I can to make sure no one else goes through what I did. Avoid them at all costs.
