Matter Type:
Purchase and Sale
Lisa
Collected on:
Don't touch unless you like stress and delays
I wish I had read these reviews before I just blindly went ahead with them. However they were recommended by Pattinsons Estate Agents so I thought I'd have some degree of support. I instructed ICS to sell to properties. On the first one I lost 4 weeks because they just sad on my responses without actioning. They sent them back to me to tell me they were outstanding when they weren't. On the 2nd property I stayed all over it given my first problems but again they still managed to sit on responses for 3 weeks. By the time they were sent to the buyer, their team were then on holiday and dealing with staff shortages on their return. The response was we had to be sympathetic to his loss of staff. That's great and everything but their delays have financially hit me in the pocket - where's the sympathy for that??
Also they are now holding my completion to ransom expecting me to do last minute ID Checks (which I've already done) because ICS lost a member of staff and they won't comfortably sign my file off without doing it again - again causing inconvenience and extra costs.
JUST DON'T DO IT.... EVEN IF THEY WERE FREE ITS TOO MUCH FOR THE HASSLE & STRESS. PAY MORE AND GET SOMEONE THAT ACTUALLY SUPPORTS YOU THROUGH THE PROCESS
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