Ian Cruickshank & Co. Limited

Decided to go with ICS Law to deal with a members estate who had past away.
I decided to go with ICS Law as it was easy to travel to , how I wished I had looked at reviews ! I don't understand how they are still open

They are extremely unprofessional
Something as easy as registering a property has been a complete nightmare
For nearly 2 years I was told they had sent documents off to land registry, I was constantly having to chase them for updates they would never get back in touch.

After nearly 2 years of waiting I decided to contact Land Registry myself only to find out Land Registry had actually CLOSED the registration , as they had been trying to contact Land registry themselves and heard nothing back from the solicitors!

So everytime I was ringing , emailing and actually going into the solicitors for updates and getting told they had rang Land Registry and it wouldn't be long, they where actually lying !

They then refused to acknowledge they had done anything wrong and once shown the evidence of there wrong doing (emails) , it resulted in them causing a scene and stroming off

Luckily I had witnesses to what had happened. They also refused to give me back my property, after I told them I was taking my buisness else where
I have never ever dealt with a company so unprofessional in my life . Something that should of been completed years ago , I'm now having to reapply with another solicitors
I urge anyone to really do your research on this company to see how unprofessional they are

I purchased a property over a year ago. Paid my fees at the end of the transaction and have found out when coming to sell my property that paperwork and land registry items are outstanding , impacting my sale and further purchase.

I have had no response in over 6 weeks in email and misinformation over the phone saying it’s sat with others . When I chase the council and land registry this is not the case. ICS are sitting on the information or have not responded.

Shocking when purchasing and shocking a year on. Avoid at all costs

They are so unorganised and unprofessional it is unbelievable to call the solicitors.
Never ever experienced anything like it. Lost 8 weeks of my life. To be told they will refuse to go further with the enquiry. Laughable as they didnt want to take responsabilities ????

I was advised to use this firm to oversee the purchase of my home. Having purchased 3 properties I have often been left disappointed.
My experience with ICS has been nothing short of excellence. Every email has been met with a response within a working day. Clear and concise responses. My telephone calls were always responded to.
Their fee was very much good value for their service.
Thank you for all of your help. Both Audrey and Ian.
Much appreciated.

Alison turner is the most unprofessional solicitor I ever came across. I can only wish that she endures the same treatment that she dished out to me and my family.

I dealt with Imogen who is the assistant to the director of the firm Alison who was absolutely rubbish. I called several times to try to catch up with my case and I had no call back. When I did get through there was no apology but I was told draft contracts would be sent out I didn’t trust her to do it so I asked that Alison the solicitor deal with my case. After a week of waiting I called Alison who is the director of the company to ask where the contracts were and I was fobbed off.
3 weeks after being instructed there was no draft contracts.
Alison was incredibly rude when i asked what was going on and couldn’t be less bothered about the situation but then I found out that she is leaving in July.
This company feels as if it’s doing you a favour and they can do what they want.
Absolutely rubbish and rude.
I went through Homelegal who had placed the business with ICS and also complained to them about the behaviour which resulted in Alison refusing to deal with the case and handing it back to Homelegal who didn’t even bother to tell me.
Homelegal were unhelpful and made out that it must be my fault, no support in the situation.

I suggest that you do not use Homelegal and you do not EVER use ICS