Muve Conveyancing

Great easy to use platform, friendly and helpful staff, particularly Vishale if you're lucky enough to have her working on your case.

Our purchase was particularly difficult and ended up completing the day the mortgage offer expired due to issues of the sellers end.

The team at Muve worked overtime to get the sale completed.

Special thanks to Shavinda and Vishale, we appreciate all your hard work.

4.4(3.8K)
Conveyancer in Richmond, England ‧ Closed
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Rebecca Birkin
8 reviews
If I could leave zero stars I would. Absolutely shocking service from start until finish, which took 6 months! …More

Jonathan Skinner
4 reviews·5 photos
a month ago
ref 900847 - I had amazing personal service from Manusha and Seyyed throughout my experience with MUVE. They handled all work professionally and did not hesitate to provide support by email and by phone. I welcomed their explanations and …More
Photo 1 in review by Jonathan Skinner

Muve Conveyancing (owner)
a month ago
Dear Jonathan,
Thank you for your wonderful feedback! We’re so glad to hear that Manusha and Seyyed provided exceptional service, offering support and clear communication throughout the process. It’s great to know they went the extra mile to ensure everything went smoothly. Your appreciation of their friendly and courteous approach means a lot to us!
Kind Regards,
Jayali

Team Muve

Kerry Harwood
9 reviews·3 photos
4 months ago
We chose Muve as they gave us the cheapest quote, by some considerable margin. So we were a little uncertain about the quality of work and care we would receive. However, we had a positive experience working with Muve. We found Abdullah and …More
Photo 1 in review by Kerry Harwood
1

Muve Conveyancing (owner)
4 months ago
Dear Kerry,

Thank you for sharing your experience with us! We're glad to hear that despite your initial uncertainty, you had a positive experience with Muve. It's great to know that Abdullah and Hemaangi were friendly and responsive, and that our online portal helped keep you informed throughout the process.

We appreciate your feedback regarding the paperwork on the day of exchange and understand how important it is to catch these details earlier. We'll use your input to help improve our processes moving forward.

We're thrilled to hear that you'd consider using Muve again in the future, and we're committed to making your next experience even smoother. Thank you for choosing Muve, and we look forward to working with you again!

Kind regards,
Thilan

Team MUVE

Naomi Slights
3 reviews
4 weeks ago
We couldn't be happier with our experience with Muve. From the very beginning, they were professional, responsive, and incredibly knowledgeable. They guided us through every step of the process, making sure we understood everything and …More

Muve Conveyancing (owner)
4 weeks ago
Dear Naomi,

Thank you for your review! We’re delighted to hear that your experience with Muve was professional, responsive, and smooth from start to finish. It’s wonderful to know that our team’s guidance, attention to detail, and commitment made such a positive impact on your property transaction. Your recommendation means a lot to us, and we’re thrilled we could help make your move a success. Congratulations on this milestone, and thank you for choosing Muve! 😊🏠

Kind regards,
Thilan

Team MUVE

Trustpilot Reviews
https://uk.trustpilot.com › ...
Read Customer Service Reviews of muve.me.uk
We won National Conveyancer of the Year in 2021 and 2022, and have top review ratings on Trustpilot and Google. Quick completion. By investing in our technology ...
4.5(7,659)

Reddit · r/HousingUK
50+ comments · 2 years ago
Has anyone used Muve as their solicitors before? How are they? : r/HousingUK
I'm a first time buyer and Muve is a pretty cheap option. They don't have too bad reviews on TrustPilot but now sure how much I trust it. Has anyone ...
Spend the £200 more on a proper solicitor. It will be worth it. They are monumentally .
More
Top answer · 12 votes
I was thinking of using them, however followed others advise and used a local solicitor ...
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7 votes
DO NOT USE MUVE SOLICITORS. : r/HousingUK - Reddit
2 Jun 2024
I'm scared I've chosen a bad solicitor (Muve) : r/HousingUK - Reddit
27 Jul 2023
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DO NOT USE MUVE SOLICITORS.

Reddit ·
r/HousingUK
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320+ comments
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7mo
... reviews. Also note many are just obvious fakes written in the same pattern. I was also actually paid by Amazon voucher to leave one in 2022 ...
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Muve solicitors/conveyancing

Mumsnet ·
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Online conveyancing

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ReviewSolicitors
https://www.reviewsolicitors.co.uk › ...
11190 Reviews of Muve Conveyancing rated 4.5/5 in Richmond | ...
Worst conveyancing company ever! Only reason we chose them was their cheap prices, but whatever was saved will barely cover the therapy costs that are needed ...
4.5(11,190)

trustpilot.com
https://www.trustpilot.com › ...
Read Customer Service Reviews of muve.me.uk | 2 of 369 - Trustpilot
Exceptional customer service lies at the heart of everything we do. ... We won National Conveyancer of the Year in 2021 and 2022, and have top review ratings on ...
4.5(7,659)

allAgents
https://www.allagents.co.uk › ...
Muve - Customer Reviews
Avoid at all costs - They were so poor they eventually offered me a 50% refund on their fees if I went with another conveyancer after losing my buyer. Terrible.
1.2(22) · £-££

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Muve Failures (@MuveFailures) / X
"I would absolutely not accept an offer on your property if Muve are the buyers solicitors. They are slow, do not respond and add untold stress to the whole ...

Really Moving
https://www.reallymoving.com › ...
Muve London - Solicitors Reviews
Exceptional customer service lies at the heart of everything we do, which is why we have a 4.5/5 Star customer review on TrustPilot and we won the National ...
4.1(227)

Muve
https://muve.me.uk
Muve: Fast Conveyancing Solicitors - No Move, No Legal Fee
4.6* on Trustpilot. Over 6,000 TrustPilot Reviews, and 4.3* on Google with over 2,000 reviews. No Move, No Legal Fee*. In the event that your sale or purchase ...
Free Conveyancing QuoteManchesterWhat is Conveyancing?Muve ForwardThe Muve WayMuve FastStages of the Conveyancing...

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Muve
They made my house move extremely stressful. I moved house 4 weeks ago and the client portal system they use to keep you updated is still saying it's 62% ...
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Rebecca Birkin
8 reviews
a minute ago
New
If I could leave zero stars I would. Absolutely shocking service from start until finish, which took 6 months!

Just the most unhelpful and useless team of people working on our case. From the beginning where they had the wrong purchase address on the portal for weeks, and where said they hadn't received our ID checks despite us doing them (this too them weeks to sort) to me having to constantly chase for updates and keep doing work for them and find information that we were paying them to do as part of their job! We enlisted them at the start of February 2024 and we didn't move house until 31st July and every step of the way it was one thing after another. In all, I ended up sending over 250 emails to them and others for them throughout the process

Even on moving day itself, which was a 200 mile move across country with two young children and our pets and we had put everything in place to make it easier like emptying the house out the day before onto the moving truck, there were still issues. We were promised we would have the keys no later than 2pm and we didn't get them until 5.30pm because Muve had messed up an invoice and not charged us the VAT. We paid immediately and it took them hours to sort the payment. Then an hour later, we were told they had messed up another part of the paperwork and we owed more money for the estate service charge. We were told they had noticed these issues in the days prior to the move, yet we weren't informed and instead had to endure the stress of trying to fix it on moving day itself.

To add insult to injury, I received an email on 9th August 2024 from their complaints team saying they were looking into our case and would get back to us. Since then I have emailed them 4 times asking for an update on this and have received no response at all. They do not care.

I would honestly say to anyone reading this review, PLEASE DO NOT USE THIS COMPANY! They will waste your time and your money and cause you untold amounts of stress. My husband and I are looking into how we can make a formal complaint it's that bad. Absolute bunch of incompetent idiots who don't have a clue what they are doing, and they aren't even based in the UK. I really wish I'd done more research before using them.

Worst conveyancing company ever! Only reason we chose them was their cheap prices, but whatever was saved will barely cover the therapy costs that are needed after having to deal with them. Took them over 6 months to close on our simple chain free sale, and had to wait another 10 months to get the final paperwork. Every step of the way I’ve had to chase them to do their job and ask them to sort out x, y & z. To the point that I had to reach out to the land registry myself to ask what is taking so long when still after 9 months of waiting the registration hadn’t been finalized. Even though friends of ours got their final paperwork 3 months after completion when buying around the same time as us… Muve kept telling us they’ve done everything they can but Land Registry ofc confirmed they have been waiting on a reply from Muve for months without reply. Around completion Muve also wanted to charge us an expedition fee for needed to expedite the completion due to their own mistakes and lack of communication. Appalling behavior…

I would strongly advise anyone considering Muve for conveyancing to run the other way! My experience with Muve has been nothing short of a nightmare, filled with broken promises, delayed timelines, and blatant disregard for their contractual obligations. Despite the numerous glowing reviews on Trustpilot, my experience has been so consistently poor that I have to question the authenticity of these positive reviews. Here’s an honest breakdown of what you’re truly getting with Muve:

1. False Promises of “Dedicated” Account Management:

Muve’s MuveFast service promises a dedicated account manager to proactively manage your case and ensure smooth communication. This is nothing more than a sales tactic to lure you in. My “dedicated” account manager was unavailable for large portions of the process, with no replacement or continuity in service. I spent days chasing responses and essential information. Muve’s team showed little interest in proactive communication, leaving me with critical delays and unanswered questions for weeks at a time.

2. Lack of Transparency and Accountability:

Throughout the process, I encountered additional charges on my completion statement that I had not been informed of or authorised. This lack of transparency, coupled with Muve’s unwillingness to provide clear explanations, left me questioning their honesty and professionalism. For a service handling such significant transactions, this lack of upfront clarity is deeply troubling.

2. Majority of the Work Handled by Offshore, Unlicensed Conveyancers:

One of the most troubling aspects of Muve’s service is that the majority of my case was handled by an offshore conveyancer who was not licensed in the UK. While Muve claimed that a UK-licensed conveyancer provided oversight, no transparency was ever given on what that oversight entailed, how much of my transaction was actually reviewed, or what percentage of the work was conducted by qualified professionals. This arrangement left me feeling that I was largely on my own, as I constantly had to chase for updates and handle issues that I expected a properly licensed team to manage. If you’re expecting a UK-based, fully licensed team to look after your transaction with transparency, Muve will disappoint you.

4. Failure to Meet Deadlines:

Muve boasts about their expedited service and commitment to completion timelines. In reality, they missed my completion deadline by over two weeks, and under their contractual terms, they were responsible for certain adjustments due to the delay. Muve’s team, however, has shown zero accountability for these breaches. This disregard for their contractual obligations is unacceptable and has added unnecessary stress and costs to an already challenging process.

5. Misleading Marketing - Do Not Trust the Positive Reviews:

Muve’s marketing promises an efficient, high-quality service, yet I received exactly the opposite: poor communication, hidden fees, unmet contractual obligations, and indifferent customer service. My reasonable request for a fee reduction due to these failures was either ignored or deflected, showing a complete lack of responsibility.

Given the extent of the issues I’ve experienced, it’s hard to believe the authenticity of Muve’s glowing Trustpilot reviews. My experience was so far removed from what’s advertised that I question how genuine these positive reviews genuinely are. If Muve could fail in almost every aspect of their service, as they have in my case, it’s not possible that they consistently deliver five-star experiences to others.

Don’t make the same mistake. Go with a UK-based conveyancer who is fully licensed, not just overseen by someone licensed.

I would strongly advise anyone considering Muve for conveyancing to run the other way! My experience with Muve has been nothing short of a nightmare, filled with broken promises, delayed timelines, and blatant disregard for their contractual obligations. Despite the numerous glowing reviews on Trustpilot, my experience has been so consistently poor that I have to question the authenticity of these positive reviews. Here’s an honest breakdown of what you’re truly getting with Muve:

1. False Promises of “Dedicated” Account Management:

Muve’s MuveFast service promises a dedicated account manager to proactively manage your case and ensure smooth communication. This is nothing more than a sales tactic to lure you in. My “dedicated” account manager was unavailable for large portions of the process, with no replacement or continuity in service. I spent days chasing responses and essential information. Muve’s team showed little interest in proactive communication, leaving me with critical delays and unanswered questions for weeks at a time.

2. Lack of Transparency and Accountability:

Throughout the process, I encountered additional charges on my completion statement that I had not been informed of or authorised. This lack of transparency, coupled with Muve’s unwillingness to provide clear explanations, left me questioning their honesty and professionalism. For a service handling such significant transactions, this lack of upfront clarity is deeply troubling.

2. Majority of the Work Handled by Offshore, Unlicensed Conveyancers:

One of the most troubling aspects of Muve’s service is that the majority of my case was handled by an offshore conveyancer who was not licensed in the UK. While Muve claimed that a UK-licensed conveyancer provided oversight, no transparency was ever given on what that oversight entailed, how much of my transaction was actually reviewed, or what percentage of the work was conducted by qualified professionals. This arrangement left me feeling that I was largely on my own, as I constantly had to chase for updates and handle issues that I expected a properly licensed team to manage. If you’re expecting a UK-based, fully licensed team to look after your transaction with transparency, Muve will disappoint you.

4. Failure to Meet Deadlines:

Muve boasts about their expedited service and commitment to completion timelines. In reality, they missed my completion deadline by over two weeks, and under their contractual terms, they were responsible for certain adjustments due to the delay. Muve’s team, however, has shown zero accountability for these breaches. This disregard for their contractual obligations is unacceptable and has added unnecessary stress and costs to an already challenging process.

5. Misleading Marketing - Do Not Trust the Positive Reviews:

Muve’s marketing promises an efficient, high-quality service, yet I received exactly the opposite: poor communication, hidden fees, unmet contractual obligations, and indifferent customer service. My reasonable request for a fee reduction due to these failures was either ignored or deflected, showing a complete lack of responsibility.

Given the extent of the issues I’ve experienced, it’s hard to believe the authenticity of Muve’s glowing Trustpilot reviews. My experience was so far removed from what’s advertised that I question how genuine these positive reviews genuinely are. If Muve could fail in almost every aspect of their service, as they have in my case, it’s not possible that they consistently deliver five-star experiences to others.

Don’t make the same mistake. Go with a UK-based conveyancer who is fully licensed, not just overseen by someone licensed.