Matter Type:
Mediation
Robert
Collected on:
A culture of failure and lack of integrity
Very strange developments this afternoon. Had a call with Karen Barham and Victoria Walker today to discuss service failure, poor outcomes and excessive costs charged for my mediation service. When a conversation that occurred early in the process was played back to Karen she “played dumb” and pretended it didn’t occur, when I asked for her to put her recollection and version of events in writing to me in an email the partner on the call Victoria became defensive and evasive and threatened to end the call. Victoria also thought it was her role as the partner supervising the complaints process to argue with the client and pick holes in what she was being told. At the end of the call I asked for the name and contact details of a senior partner and was told by Victoria those would be sent - never received. I later called to speak to Victoria and was told she would call me back - never received a call back.
Overall appears to be quite toxic behaviour from senior people at this firm. Awaiting a response from the senior partners.
A representative from Moore Barlow LLP responded to this review on 17 April, 2025:
Hi Robert Thank you for taking the time to give us your feedback. I am sorry you are unhappy about the service you received. The matter is currently with the client care manager and they will respond to you shortly. Moore Barlow always strives to offer the best service to all our clients and prospective clients. As part of improving our ongoing customer service we want to assure you that we take all feedback seriously. Regards, Jonny
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