Dlg Legal Services Limited

03448928000

Address
Churchill Court
Westmoreland Road
Bromley
Kent
BR1 1DP
03448928000
www.dlglegalservices.com

2.2/5

32 Client Reviews Leave a review

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How Dlg Legal Services Limited Compares

Value for money

This firm - 45%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Dlg Legal Services Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Dlg Legal Services Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 75%

About Right 25%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 28%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Dlg Legal Services Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Dlg Legal Services Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 28%

No 72%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Dlg Legal Services Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

9th / 26

1019th / 4568

Company & Commercial

11th / 20

1056th / 4349

Housing & Property

10th / 27

1656th / 4235

Family Law

9th / 23

1434th / 3839

Wills, Trusts & Probate

9th / 27

1160th / 3494

Employment

10th / 16

926th / 3091

Personal Injury

6th / 12

529th / 2358

Professional Negligence

5th / 8

432nd / 1194

Dispute Resolution

5th / 8

457th / 1032

Clinical Negligence

4th / 6

420th / 939

Construction

4th / 5

206th / 582

Driving offences

4th / 4

276th / 367

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Become Verified

Dlg Legal Services Limited only have 32 reviews listed here

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Review Sources

Client Reviews

2.2/5

Reviews summary

Excellent

9
Very Good

0
Average

0
Poor

2
Awful

21

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Personal Injury

Matter Type:

Car Accident

Richard

February 27, 2025

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Collected on:

Claim

DLG
Avoid do not use this company for over a year now ,I’ve been trying to do my claim for my car crash and loss of earnings with the other party claiming full responsibility for the accident I was passed to 3 to 4 different people and every time the paperwork disappeared on my last attempt I was asked to hand the paperwork to them again which I did and they lost it. And I have not received a penny of my claim and made it feel like I was a criminal. With this, I have all the evidence to back up my claim. I have not received a penny

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Shazad

December 18, 2023

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Collected on:

Compensation claim

ABSOLUTELY DISGUSTING PLACE TO DEAL WITH... A BIG SHAMBLES OF A PLACE AND VERY UNPROFESSIONAL... AVOID AT ALL COSTS THESE GUYS WILL HAVE U CHASING THEM AROUND AND THEY DONT KNOW WHAT IS HAPPENING TO PPLS CLAIMS ETC.. GOT DIRECTED TO INDIA AND AFRICA ON PHONE CALLS THEY DONT NO A WORD OF ENGLISH AND CLOSED MY CASE TOO ..... CAN ONLY DESCRIBE AS A BACK ALLEY OFFICE...DODGY AS . CANT STRESS ENOUGHT TO AVOID THESE GUYS AT ALL COSTS!!!

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Personal Injury

Matter Type:

Accident At Work

Lee

October 09, 2023

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Collected on:

Accident at work

Very professional, helpful and straightforward

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Ian

August 21, 2023

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Collected on:

FOUR Years and still no resolution to my Accident Claim!

At the time of writing it is FOUR years since I was rear ended in my car by another vehicle. Other party admitted total responsibility, yet after constantly chasing them up, being ignored and file being passed through numerous file handlers I am at my wits end! They cannot even get it right from one email to the next about what their next steps are, constantly get it wrong with information I have given them, don't respond to emails, lie about keeping you updated and have absolutely ZERO interest in getting a posaitive outcome for you in a reasonable amount of time. Shocking firm, shockingly apathetic staff and whoever looks after compliance and customer service should be taken out, put in a vehicle that gets hit and then have to use their own firm to progress the claim - then they would realise just how distressing and mentally draining their woeful service is to the people they are supposed to be representing!!

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Philip

July 24, 2023

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Collected on:

Dreadful

Dreadful Company to deal with I’ve had four different case handlers so far in 3 1/2 years
The third party admitted liability three years ago and DLG still haven’t concluded this case. awful communications never reply to emails promptly takes about four to six weeks if your lucky.

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Kat

May 11, 2023

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Collected on:

5 star

I was recently guided through my case by solicitor Riah Sattar, who provided all the help and advice I needed, responded quickly to all my emails and requests and recently settled my case. I would recommend Riah for a professional service and feel she played a big part in getting me a good outcome.

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Katie M

April 26, 2023

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Collected on:

Completely incomp-e-tent Stole my money and are ignoring emails

Completely incompe- tent. Stole my money and won’t reply. They are not in the UK and they won’t send me a complaints procedure, because they are a fake company.

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malcolm

December 12, 2022

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Collected on:

Useless

Direct Line referred my claim to DLG LS to assess it for potential success. According to DLG LS then I have a legal duty to use the free Financial Ombudsman Service rather than my direct line insurance that I have paid for. I wonder if BUPA knows this as they could tell all their customers to use the NHS instead and save themselves a packet too. Clearly a conflict of interest asking what I presume would be the firm having to do the work what the chances of success are for the work they would have to do. Case handler not a solicitor although was very free with terms like "Legal Opinion", "my advice", etc. so you would think she was a solicitor unless you checked. DLG LS QA department is also pointless as it is staffed by non-solicitors who are not qualified to give legal opinions either. Hence they cannot handle complaints about the quality of legal service received. It takes them 5 weeks to realise this though funnily enough. I would have though 5 minutes would be enough. What is the point of a QA Consultant who lacks the skills and qualifications to assess the QA of legal work in a firm that does nothing else BUT legal work? You might as well hire a builder to assess the quality of a GP (no offence to builders but the skill sets are different, the reverse is equally true).
If I could I would give zero stars!

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Ravi

November 16, 2022

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Collected on:

Excellent service provided by Beth Robertson (Review from Ravi)

The service that Beth Robertson has provided me has been absolutely excellent and exemplary. I would definitely recommend DLG legal services due to Beth.

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Kim

September 28, 2022

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Collected on:

Their mistakes cost me financially and mentally

I used Dlg as they were linked to my insurance company. They have made many mistakes throughout this journey, started with the claim department was promised documents to be sent in the post treatment would be arranged after sustained from my accident however just to call back a few days later as I don’t have the documents to find out was a new member of staff and wasn’t sure what they was doing so had to go through the whole claim process again. Finally was told my claim was straight foward and would be past to a solicitor however wasn’t a solicitor was just a case handler Sandie who had promised me would get my case moving and sorted. There was no contact from sandie. So I had to call on a number of occasions to see where the case was at. After I had email consent etc Sandi had missed my emails so my case was just left with no action or communication I had then spoken to a team leader Tanya about all the issues I had and advised me will pass my case onto a more experience case handler called Melcom however the case is just getting worse and worse where I have to keep a track of everything that is going on and he relies on me to promote him about the case. This has really stressed me out which has taken a knock affect to my mental health which I have explained to the company on a number of occasions but no notice has been take i have asked for a subject access over 2 months now and still do not have that either

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About this branch

Regulated by

Legal services

Personal areas of law

Clinical Negligence
- Accident and Emergency Claims
- Amputation Negligence Claims
- Anaesthetic Awareness Claims
- Birth Defect and Wrongful Birth Claims
- Birth Injury Claims
- Birth Injury To Mother Claims
- Blood Transfusion Claims
- Bowel Cancer Misdiagnosis Claims
- Breast Cancer Misdiagnosis Claims
- Breast Surgery Compensation Claims
- C. Difficile Claims
- Cancer Misdiagnosis Claims
- Cauda Equina Syndrome Claims
- Cerebral Palsy Claims
- Cervical Cancer Misdiagnosis Claims
- Clinical Negligence
- Cochlear Implant Claims
- Cosmetic Dentistry Claims
- Cosmetic Surgery Claims
- Defective Medical Device Claims
- Dental Negligence
- Dental Negligence Claims
- Dermal Filler Compensation Claims
- Diabetes Claims
- Erb’s Palsy Compensation Claims
- Eye Surgery Claims
- Failed Sterilisation Claims
- Fatal Medical Negligence Claims and Inquests
- Faulty Defibrillator Claims
- Fertility Negligence Claims
- GP Negligence Claims
- Group B Streptococcus Claims
- Hospital Negligence Claims
- Knee Replacement Claims
- Laser Eye Surgery Claims
- Laser Treatment Claims
- Lung Cancer Misdiagnosis Claims
- MRSA Claims
- Medical Misdiagnosis Claims
- Medical Negligence
- Meningitis Misdiagnosis Claims
- Metal-On-Metal Hip Replacement Claims
- Misdiagnosed Miscarriage Claims
- Nerve Damage Claims
- Nerve Injury Claims
- Ophthalmic Negligence Claims
- Oral Cancer Claims
- Orthopaedic Negligence Claims
- Ovarian Cancer Misdiagnosis Claims
- Pancreatic Cancer Misdiagnosis Claims
- Periodontal Disease Claims
- Pregnancy and Gynaecology Injury Claims
- Pressure Sore Claims
- Prostate Cancer Misdiagnosis Claims
- Restorative Dentistry Claims
- Sepsis Negligence Claims
- Skin Cancer Misdiagnosis Claims
- Sorin Stockert 3T Heater-Cooler Claims
- Spinal Surgery Claims
- Stillbirth Compensation Claims
- Stroke Misdiagnosis Claims
- Surgery Compensation Claims
- Surgical and Transvaginal Mesh Claims
- Testicular Cancer Misdiagnosis Claims
Consumer
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Travel - Airlines going out of business
- Travel - Falsely advertised accommodation
- Travel - Holiday Sickness
- Travel - Travel agents going out of business
- Travel - Trip cancellation
- Travel - Unsanitary hotel conditions
- Travel - Volcanic ash disruption
- Travel rights
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Landlord and Tenant
- Neighbour Disputes
Personal Injury
- Against The Council
- Benefits Available To Asbestos Victims
- Diffuse Mesothelioma Payment Scheme
- Gym Injury Compensation
- Personal Injury Law
- Welfare Issues After Serious Injury
Professional Negligence
- Barristers
- Financial advisors
- IT professionals
- Insurance brokers
- Professional trustees
- Valuers
Wills, Trusts & Probate
- Probate

Business areas of law

Company & Commercial
- Commercial Contracts and Agreements
- Commercial Law
- Contract law
- Employment - business
- Insolvency and Bankruptcy
- Insurance
- Outsourcing agreements
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Crane oversailing and scaffolding licences
- Development agreements
- Development loan facilities
- Due diligence audits for banks and other financial institutions
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Guarantees and bonds
- In-house training
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation

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Dlg Legal Services Limited

How Dlg Legal Services Limited Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Dlg Legal Services Limited only have 32 reviews listed here

Top Rated Law Firms - Highly Recommended and Recently Used By Clients Like You

Amphlett Lissimore Bagshaws LLP

4.9/5

Tinklin Springall

4.8/5

Foster & Coleman Limited

5.0/5

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Claim

Compensation claim

Accident at work

FOUR Years and still no resolution to my Accident Claim!

Dreadful

5 star

Completely incomp-e-tent Stole my money and are ignoring emails

Useless

Excellent service provided by Beth Robertson (Review from Ravi)

Their mistakes cost me financially and mentally

About this branch

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter