
Kaiden
Collected on:
Steer clear!!
Steer clear. If I could give 0 stars I would.
The service (lack there of) from Inspire Legal Group is laughable. We instructed ILG on 09/08/24 and very quickly it became clear we were going to have a horrible time.
Repeatedly us, our estate agent and the sellers solicitors made attempts to contact both our solicitor directly and ILG themselves and our attempts fell on deaf ears. Months went by with ignored calls, emails and a plethora of empty promises and we were at risk of losing our dream home. We eventually had to switch solicitors 1/11/24 leaving us £318 down.
We submitted a complaint about the terrible service on 31/10/24, expressing our distress at the lies we were given and lack of contact that followed. This complaint then sat unresponded to for over 3 months, finally receiving a reply on 6/2/25 that stated we would receive a response the following week. However, now 21 weeks later, we are still yet to receive any response.
If you like the property you have purchasing and value your own sanity and money. Run. Run far away.
If Home Legal Direct has assigned you ILG, contact them immediately and demand they correct this and offer you another solicitor.
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